[ubuntu-uk] Hooking up a machine running Ubuntu to a Mark 1, BT HomeHub

Simos simos.lists at googlemail.com
Thu Feb 19 15:23:54 GMT 2009

On Thu, Feb 19, 2009 at 3:15 PM, Rowan <rowan.berkeley at googlemail.com> wrote:
> "lshw -C network" yielded lots of suggestive data:
> * -network UNCLAIMED
> description: Ethernet Controller
> product: RTL8111/8168B PCI Express

This helps (the product line). The part above 'UNCLAIMED' is a bit weird.

A google search for 'RTL8111/8168B Intrepid' reveals the following bug report

that includes a workaround to make it work. Have a go at it and report back.
I did not notice the version of Ubuntu you have, so I assume you have 8.10.


> vendor: Realtek
> physical ID: 0
> bus info: pci at 0000.14.00.0
> version: 02
> width: 64 bits
> clock: 33 MHz
> capabilities: pm msi pciexpress msix vpd bus_master cap_list
> configuration: latency=0
> Simos wrote:
>> On Thu, Feb 19, 2009 at 2:29 PM, Rowan <rowan.berkeley at googlemail.com> wrote:
>>> That's interesting, Simos, but the Hub has recognised and connected
>>> quite normally (via Ethernet) the Windows machine I am using now, since
>>> its last hard reset. However, in any case, please tell me where can I
>>> find the 'special steps'? To judge by the results from the Terminal that
>>> I posted just now, my problem is in the computer.
>> Since you can connect with another computer successfully, then there
>> is no need to perform a firmware update. You can google for 'homehub firmware
>> update' if you want to read more about this. If you google for
>> 'homehub firmware tftp',
>> you can find Linux-specific instructions.
>> When troubleshooting such issues, it is important to have diagnostic tools.
>> I am not sure if this mailing list is suitable to go into that much detail.
>> You may want to try ubuntuforums.org, or the #ubuntu IRC channel on
>> FreeNode (google for 'freenode ubuntu').
>> If I were in your case, I would run a Terminal command (open Terminal
>> from Applications/Accessories):
>> sudo tcpdump -n -s 1500 -i eth0
>> This should show any network traffic that goes through your network
>> card. Each line is a packet.
>> You should be able to deduce the requests of your computer to obtain
>> an IP address,
>> and the reply (if any) from the HH with an IP address.
>> Another issue to mention is which distribution version you have, and
>> the type of network card (use 'lspci').
>> You may have an exotic Ethernet card.
>> It is quite weird you have these issues. When you have a proper
>> vanilla installation of Ubuntu,
>> you should not get these issues.
>> Simos
>>> Simos wrote:
>>>> On Wed, Feb 18, 2009 at 6:23 PM, Rowan <rowan.berkeley at googlemail.com> wrote:
>>>>> The engineers at LinuxCertified just drew my attention to this:
>>>>> https://help.ubuntu.com/community/NetworkAdmin
>>>>> which is the relevant section of the official online Ubuntu manual, of
>>>>> which I had until now not been informed, so I guess I will find my
>>>>> solutions there.
>>>> The HomeHub (Speedtouch) has this feature that when you reset the
>>>> settings (you keep pressed the button on the router for >15 seconds),
>>>> the device enters a special state that it tries to find a firmware
>>>> update. During this state, the DHCP server on the HH is not working.
>>>> In some cases, the HH is locked into this state, and you cannot use it
>>>> unless to perform a firmware update.
>>>> This looks to me the most plausible reason for your troubles. If the
>>>> HH was working properly, any computer should just connect by plugging
>>>> the ethernet cable.
>>>> If this is your case, then there is a special set of steps to solve the problem.
>>>> Simos
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