[ubuntu-uk] scanner

Dave Walker dave at ubuntuwire.com
Mon May 21 20:15:38 BST 2007

On Mon, 2007-05-21 at 19:47 +0100, norman wrote:
> Those of you who have read the interchange earlier today between Alan
> Pope and myself may well have concluded that I was a bit up tight. You
> are quite right and this why. If you have the time have a look at
> https://bugs.launchpad.net/ubuntu/+source/linux-source-2.6.20/+bug/85488
> You will see that the bug was first reported 2007-03-01 which, by my
> reckoning, was well before 7.04 was released. The list of reports goes
> on and on and on with the latest being a few hours ago. 
> I want Ubuntu to succeed as much as anyone but I just feel that this is
> not the way to win friends and influence people. It means that either
> not being able to take advantage of the improvements in 7.04 or having
> to boot up windows just to scan. While I am scanning I am also printing
> and word processing so that is also using windows and I don't like it.

Alan Pope provided a useful support avenue that would likely lead to you
being able to use your scanner under Ubuntu Feisty.

Looking at the bug you have quoted, there are some work around methods
that will enable users to use their scanners until a fix is released.

The launchpad 'Answers' section could help any new user to fix these
problems, or at least come to a suitable work around.

Your concerned with how this reflects upon Ubuntu itself, this same bug
has been found in both Gentoo and Debian, and likely any other distro
that uses the current 'stable' SANE (http://www.sane-project.org/) and
kernel 2.6.20-15 (with USB suspend enabled).

If you found that you had a similar problem in another proprietary OS,
can you say that there is a support method that is comparable to
'Launchpad Answers'?

Kind Regards,
Dave Walker
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