[ubuntu-uk] Novell adverts
alan at popey.com
Wed Mar 28 12:15:01 BST 2007
On Wed, Mar 28, 2007 at 11:14:48AM +0100, Ben Thorp wrote:
> Back in the good old days when I was first trying Linux, there was a
> website where you could submit tickets for one-to-one email support. Your
> ticket got assigned to a volunteer, who would then try and help you
> through the process.
Er. Have you tried the support ticket system?
It does this.
Ok, others can chip in, but often what you find (I have a bit of experience
of launchpad answers) is that one person starts helping someone on a ticket,
and others dont interfere unless the other person got it wrong or didn't
give enough detail.
It emails you when someone replies to a ticket, and you can just reply to
that in your mail client. I prefer to visit the web page and reply there,
but each to their own.
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