[ubuntu-uk] Novell adverts

Alan Pope alan at popey.com
Wed Mar 28 12:15:01 BST 2007

On Wed, Mar 28, 2007 at 11:14:48AM +0100, Ben Thorp wrote:
> Back in the good old days when I was first trying Linux, there was a 
> website where you could submit tickets for one-to-one email support. Your 
> ticket got assigned to a volunteer, who would then try and help you 
> through the process. 

Er. Have you tried the support ticket system? 
http://answers.launchpad.net/ubuntu :)

It does this. 

Ok, others can chip in, but often what you find (I have a bit of experience 
of launchpad answers) is that one person starts helping someone on a ticket, 
and others dont interfere unless the other person got it wrong or didn't 
give enough detail.

It emails you when someone replies to a ticket, and you can just reply to 
that in your mail client. I prefer to visit the web page and reply there, 
but each to their own.


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