[ubuntu-uk] Novell adverts

Ben Thorp THORPB at uk.ibm.com
Wed Mar 28 11:14:48 BST 2007


ubuntu-uk-bounces at lists.ubuntu.com wrote on 28/03/2007 10:57:19:

> On Wed, Mar 28, 2007 at 09:53:17AM +0100, TheVeech wrote:
> > There seems to be two models of support here: the one found primarily 
in
> > the proprietary world and that found in the FLOSS one.
> 
> I disagree. In the proprietary world you can pay for support or you can 
> google, use forums, irc and so on. In the free world I outlined all the 
> help-yourself methods, but I neglected to mention the pay-for methods - 
> which *do* exist.

Proprietary software tends to come with very poor support options, in my 
experience. If you're lucky you might get 30 days of post-install support, 
but often not even that is included. Which is why you get so many 
"self-help" books for software.

Back in the good old days when I was first trying Linux, there was a 
website where you could submit tickets for one-to-one email support. Your 
ticket got assigned to a volunteer, who would then try and help you 
through the process. I think that this is a brilliant way of doing things 
- for many people IRC is a bit scary, and sometimes your queries go 
unanswered or just hijacked by another query. Having someone who is 
'dedicated' to helping you fix your problem could be really helpful. Maybe 
this is something we could consider. 

Ben







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