[ubuntu-uk] getting help

Matt Medland matt.medland at gmail.com
Mon Jan 29 08:19:02 GMT 2007

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Phil Bull wrote:
> Hi Caroline,
> On Mon, 2007-01-29 at 00:10 +0000, London School of Puppetry wrote:
>> Was having a chat with a neighbour the other day....she said that she
>> has a local chap who comes from a nearby town to see to her computer
>> which is running windows- she pays him £30 per hour.  She said she
>> wouldn't want to change her system because how would she know how to
>> get help for Linux? Well, blow me if I didn't have a major problem
>> yesterday- and I didn't know where to start! In the end I drove 50
>> miles to Manchester to my son to clear up the problem- is there a list
>> somewhere of Ubuntu experts ....ordinary folk just cannot solve
>> problems with w techie down the phone. Caroline 
> There are quite a few of ways of getting help [1] [2]. You can talk to
> some of the many helpful people on the forums, mailing lists or IRC for
> most problems - these ways tend to be the easiest, and won't cost you
> anything. Failing that, there is a list of local support providers [3].
> I'm interested in how you approached the issue of trying to get support
> for your problem. Over at the Ubuntu Doc Team, a lot of big changes are
> being made to help make the documentation easier to access. Information
> about your current experience could be pretty useful, I think.
> Thanks,
> Phil
> [1] - https://help.ubuntu.com/6.10/ubuntu/getting-help/C/index.html
> [2] - http://www.ubuntu.com/support/
> [3] - http://tinyurl.com/2r8num
And don't forget launchpad, that's been excellent for getting help in my

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