[ubuntu-uk] OT: UK Free Software Network broadband

Tony Arnold tony.arnold at manchester.ac.uk
Thu Sep 14 22:06:33 BST 2006


On Thu, 2006-09-14 at 18:01 +0100, Billy wrote:

> Horrific customer service

I agree with this. I recently tried to order a service for my mothers
phone line. There was a problme with my WEB based order and I had to
phone them. It took me two days to get through! Replying to their e-mail
got an automated response saying they are takin 5 to 7 days to repond to

Up until now, I've not had to call the customer services, so I guess
I've been lucky.

>  a download speed that went from 200k/sec
> down to 20 and for which I couldn't get an explanation other than boilerplate
> replies by email. 

Not had that problem.

> And almost double the price.

Fair comment!

> I could rant for a while ;-)

Please don't!

Thanks for the insight.

Tony Arnold, IT Security Coordinator, University of Manchester,
IT Services Division, Kilburn Building, Oxford Road, Manchester M13 9PL.
T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039
E: tony.arnold at manchester.ac.uk, H: http://www.man.ac.uk/Tony.Arnold

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