Server Support

[Scott Kitterman]

"Thierry Carrez" <thierry.carrez at ubuntu.com> wrote:

>Mathias Gug wrote:
>>> In my case, actually having those unanswered questions kind of prevent
>>> me from using the channel for random development chat. I don't feel like
>>> appearing as an insensitive developer that continues his work and jokes
>>> with co-workers while people beg for help on the channel. And most of
>>> the time I could help them, if only I had the free time[tm] to do so.
>> 
>> I understand that feeling. One perspective could be to set the expectations
>> right: answers given in the channel are done on a best effort basis. And one
>> should not be offended if their questions aren't answered even if people are
>> chatting in the channel.
>
>If I'm the only one bothered by this, I have no issue keeping the status
>quo.
>
>> The current help factoids states:
>> 
>>   Please don't ask to ask a question, simply ask the question (all on ONE line
>>   and in the channel, so that others can read and follow it easily). If anyone
>>   knows the answer they will most likely reply. :-)
>> 
>> How about splitting out the help factoid to include a statement about setting
>> the expectations right:
>> 
>>   Thanks for stopping by and ask for help. We'll try to help you out on a best
>>   effort basis. If anyone knows the answer they will probably reply. If you have
>>   a serious problem you may wanna opt for another support option available at 
>>   http://www.ubuntu.com/support/.
>> 
>> When someone asks a question one could always use the help factoid to set their
>> expectations right.
>
>Maybe the channel topic should be updated to reflect that development is
>the main thing we discuss on this channel ? Currently it shows:
>
>Ubuntu Server discussion and support | For general (not server specific)
>support visit #ubuntu | IRC Guidelines:
>https://wiki.ubuntu.com/IrcGuidelines | Get involved:
>https://wiki.ubuntu.com/ServerTeam/GettingInvolved | Be patient.  Don't
>ask to ask, just ask. | Docs and resources:
>https://help.ubuntu.com/10.04/serverguide/C/
>
>How about:
>
>Ubuntu Server development, discussion and support | For general (not
>server specific) questions visit #ubuntu | Get involved:
>https://wiki.ubuntu.com/ServerTeam/GettingInvolved | Be patient.  Don't
>ask to ask, just ask. | Docs and resources:
>https://help.ubuntu.com/10.04/serverguide/C/
>
>Then it wouldn't feel so awkward to ignore support questions to discuss
>development issues.
>
I'm fine with that. 

Scott K