What's up with Ubuntu's handling of bugs?

[Andrea Corbellini]

On Mon, Sep 21, 2015 at 5:00 PM S. <sb56637 at gmail.com> wrote:

> In my opinion, one of the most important aspects of an open source
> project that distinguishes it from closed-source software is the way
> that the project handles bug reports. I try to be diligent about
> reporting bugs, and my hope is that the project will try to improve
> based on the bugs that I report.
>
> However, I have noticed a disturbing trend in Ubuntu toward completely
> ignoring user bug reports. I am by no means a developer, but I am also
> not a beginner, and I have been using Ubuntu ever since its inception at
> Warty 4.10. In the beginning, Ubuntu was extremely respectful of its
> users' bug reports, with a prompt, human-generated reply to each and
> every bug, graciously thanking the user for taking the time to report it
> and asking for any additional information needed to triage the bug. Fast
> forward to recent years, and I'm now seeing a complete change in
> Ubuntu's attitude toward bug reports, which now borders on disinterested
> and apathetic. For example, since the beta and subsequent release of
> 15.04, I reported 8 bugs. Of those 8 bugs, only 1 received a human
> response. And now during the 15.10 development cycle I have reported 5
> bugs, several serious, and I have received 0 responses. A quick review
> of the recent activity in the Ubuntu bug tracker seems to indicate that
> I'm not the only one who is being ignored.
>

As Ubuntu became more and more popular, more and more people started
submitting new bugs. You must also consider that the number of packages in
Ubuntu has grown too. If, in the past, the bugsquad could deal with the
volume of bugs it received, this is no longer true today. This is one of
the reasons why errors.ubuntu.com was born.

I perfectly know that being ignored can be frustrating, but the truth is
that there are more issues than the bugsquad can handle. By the way,
everyone (including you) is encouraged to help:
https://wiki.ubuntu.com/BugSquad/GettingInvolved