This needs attention

Tue May 27 07:03:07 UTC 2014

Hi Gabor,

I have kept silent on this issue, but I give you a huge +1 for putting into
words some of the frustration I have seen whereby one person continually
cancels out what is a clear issue for many others.

Regards,

Phill.

On 27 May 2014 07:35, Gabor Toth <gabor.me at gmail.com> wrote:

> Hi,
>
> I feel like I need to say something to this conversation as I found this
> subject quite disturbing.  As part of my work I install Ubuntu systems to
> customers and use Ubuntu for long years now, having been through almost all
> distros of Ubuntu.  I have done some testing too and helped on bug squad
> some.  These days did not have that much time to contribute, but I do my
> best as you guys.
>
> While the discussion on this forum seems to be a lot of back and forth this
> is nothing to what is going on on the actual bug report and forum there.
>  Reading it through I do not have a doubt in my mind that this IS an actual
> bug even though I am not effected by it.  If one does a dist upgrade and
> his system was working before and after the upgrade going through without
> any warning it lives him with an unusable (even though fixable) system it
> is something you would not expect dist upgrade to do - thus it is a bug,
> per definition of a bug.  A part of a system does something that you do not
> expect it to do and of course it is quite high priority since en entire
> system becomes broken and it apparently effects multiple users.
>
> There is something else quite disturbing though.  There seem to be one
> person in the programmer side of the team that keeps disagreeing with the
> everyone else and is able to push her own opinion (which seems very wrong
> by the way) in front of the entire community.  When you look at the bug
> report the status is being set back and forth and that one person
> apparently just "cancelling" this bug while it is reported by a number of
> others.
>
> This very point is the main concern on this whole thing.  If Ubuntu is a
> community, which it should be, then this should not ever happen.  One
> person's opinion should not over rule everyone else's opinion.  I am not
> sure who she is, but this whole process was not something that you could
> call an executive decision.  Perhaps she had no capacity, knowledge, or
> interest to fix this bug and thus wanted to put it under the carpet for
> whatever reason.  And the reason does not even matter here!  It is a
> community and this would be a point when others could step in an offer
> their expertise and time and do fix the bug.  However with her actions she
> did not only stepped down, but also stopped others to work on it since she
> simple "cancelled" this bug out entirely.  And this is not some little
> design point or some minor program we are talking about but either grub or
> the dist upgrade process that has a functionality which should not be that
> way to be able called "workable".
>
> Per what I see something is working if it requires no attention in the
> future and it just does what it should.  This is per definition "working".
>  Anything else is a bug.
>
> Now, if I install an Ubuntu system, say on a customers computer, and make
> that system a workable system (which sometimes might require some custom
> tuning due to no out of box support for some sort of hardware) then I would
> think that this is a workable system and the user, with no knowledge of
> command prompt, not knowing what grub was and if thinking that dpkg was
> some special ice cream should not be able to break a fully workable system
> just by clicking on a button of dist upgrade and entering her own password.
> And again, in some of the mentioned cases there was not even any manual
> config and handling of the system but was a clear automated install broken
> by a simple upgrade.
>
> I personally think that we as a community need to look at this issue and I
> am not talking about the bug itself (which needs to be fixed too) but the
> issue of one person's opinion could cancel out (and thus enrage) other
> people of the community with living an issue hanging in the air with no
> apparent way of solving the different opinions in any way shape or form.
>  It should not be that who has a higher authority that is right no matter
> how wrong she is.
>
> Is there anyone at canonical that can take a look at this?  Seems a
> correction of this particular programmer needed on dealing with community
> raised bugs specially because she won't be able to work like this with the
> rest of the guys if she does not let them propose solutions and fixes but
> trying to silence them.
>
> With Kind Regards,
>
> Gabor Toth
>
> Phone: +45-2163-4983
> Skype: gabor.me
>
> Copenhagen, Denmark
>
>
> On Tue, May 27, 2014 at 5:42 AM, Scott Kitterman <ubuntu at kitterman.com
> >wrote:
>
> >
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