Reporting a bug - Unrecognized USB in raring laptop.

[Никос Пападопулос]

Hello, do you have usb drivers loaded into /etc/modules ?


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From: John Kim
Sent: 2/2/2013 11:22 AM
To: ubuntu-quality at lists.ubuntu.com
Subject: Reporting a bug - Unrecognized USB in raring laptop.

Hello QA,

Today, my friend came over and visited my house momentarily to edit a file
in his USB stick.  I allowed him to use my Ubuntu raring laptop, and, not
being much of an Ubuntu user himself, he was a little confused of not
seeing the usb icon appear in nautilus.

A few seconds later, I came to the conclusion that my computer doesn't
recognize external memory.  I tried it with my own USB stick, and it didn't
work.  Running *lsblk* in the terminal too didn't reveal a USB.

I've been reading the Reporting Bugs wiki page on Ubuntu wiki to determine
the type of bug, but I'm still confused. What sort of bug involves
unrecognized hardware?  Also, how can I identify the package or the source
of this problem, so I may report it?

After that, I noticed that when reporting bugs, the reporter might happen
to file a duplicate report. Since the report bug "search for titles" seems
inadequate, how can I search for a potentially duplicate report?  I ask
this because a few times before, some reports may not include the key words
I put in, yet somehow, they describe my problem more specifically.

I would really like to report a bug the QA way.  Thanks.

Sincerely,

John Kim
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