A couple of changes to note

[Mackenzie Morgan]

On Wednesday 04 March 2009 5:19:49 pm Scott Kitterman wrote:
> Unfortunately the topic spilled over into QA without the background, so I'm 
still a bit in the dark about what exactly the current topic is?

Did that *still* not get through moderation?   It was posted to -qa and -
bugsquad at the same time, but I wasn't a member of -qa at the time so it went 
to moderation.

Original:
I just made some changes[1] to the Bugs/Responses wiki page after talking to 
Brian Murray.

Before it said that after 4 weeks of being Incomplete without response, we 
could invalidate bugs which may actually be completely valid (but we don't 
have enough info).  4 weeks is long enough for the request-for-info email to 
stop being on the first page of webmail, and long enough to slip the reporter's 
mind, but it's not really long enough to constitute abandonment.  For this 
reason, I suggested we make sending reminder comments a more official thing (I 
know some triagers do this already).  If you find a bug with no response after 
4+ weeks, please remind the reporter that we're waiting.  If, two weeks after 
the reminder, they still do not respond, then it can be closed ("can", not 
"must").

The other change I added (didn't talk to Brian about this, but it's not a 
policy change) is just a hint for triaging.  If you install devscripts (that's 
the package name), you can run "rmadison <package>" to see what versions of a 
package exist in every released version of Ubuntu ("rmadison -uqa <package>" 
checks Debian).  Compare the version with the one against which the bug was 
reported.  Is it the same?  If so, there's no need to ask if the bug has fixed 
itself.  If not, check the changelog and see if the issue was specifically 
addressed (in which case: Fix Released).

[1] https://wiki.ubuntu.com/Bugs/Responses?action=diff&rev2=231&rev1=228


-- 
Mackenzie Morgan
http://ubuntulinuxtipstricks.blogspot.com
apt-get moo
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