[Bug 1846877] [NEW] Thunderbird provides no way to interact with the interface after adding an account.

Sat Oct 5 11:12:51 UTC 2019

Public bug reported:

Hi,
I’ve tried to add an account from an Office account.  The default suggestion from Thunderbird is to use Owl, a paid add-on, which is probably the best solution for non-technical users.
I however am a technical user and don’t mind just setting what I’m being asked to do here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/
After all the setting done, I just click on the button “Done”.

What I expected:
Thunderbird closing the setting window and adding the account.

What I got:
Thunderbird not closing the setting window, but greying all its buttons but “Cancel”.  After waiting some time, still the same.  I eventually clicked on “Cancel”.  The account was not added, but the new SMTP was added.  It seems that the addition the new account stopped in the middle of the process, and that Thunderbird did not catch the error or whatever happened.

Regards,
Martin.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: thunderbird 1:60.8.0+build1-0ubuntu0.18.04.1
ProcVersionSignature: Ubuntu 4.15.0-1057.66-oem 4.15.18
Uname: Linux 4.15.0-1057-oem x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  martin     2009 F.... pulseaudio
BuildID: 20190705191649
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct  5 12:00:38 2019
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-bionic-amd64-20180608-47+berlinetta-cfl-r+X77
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2019-08-28 (37 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38
IpRoute:
 default via 192.168.1.1 dev wlp59s0 proto dhcp metric 600 
 169.254.0.0/16 dev wlp59s0 scope link metric 1000 
 192.168.1.0/24 dev wlp59s0 proto kernel scope link src 192.168.1.6 metric 600
Locales: extensions.sqlite corrupt or missing
PrefSources: prefs.js
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=60.8.0/20190705191649 (In use)
RunningIncompatibleAddons: False
SourcePackage: thunderbird
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 07C17G
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd07/23/2019:svnDellInc.:pnPrecision5540:pvr:rvnDellInc.:rn07C17G:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Precision
dmi.product.name: Precision 5540
dmi.sys.vendor: Dell Inc.

** Affects: thunderbird (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug bionic

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Title:
  Thunderbird provides no way to interact with the interface after
  adding an account.

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