[Bug 638216] Re: problems with Flash

madbiologist 638216 at bugs.launchpad.net
Tue Nov 30 06:53:21 UTC 2010

G'day Kelv,

A few comments:

1) It is poor practice and counter-productive to report/describe more
than one bug in an individual bug report. I have counted at least 4
different bugs in your original bug description.  These should be filed
(reported) as separate bug reports.

2) The easiest way to tell if you are running the 32bit or 64bit version
of Ubuntu is to open a terminal window and enter the following command:

    uname -srm

Please paste the output into this bug report.

3) In comment #6 you mentioned that you had successfully executed the
apport-collect 638216 command, however no additional information has
been added to this bug report.  Could you please try executing the
command again?

4) Regarding the jerky picture and sound and picture not being in sync during full-screen Flash playback, this is due to the poor performance of the open-source video drivers.  Other than installing the proprietary closed-source video drivers for your hardware, all we can do is wait for improved drivers to arrive from the upstream developers.  This will finally happen in Ubuntu 11.04 "Natty Narwhal" for users with older ATI hardware - see http://www.phoronix.com/scan.php?page=news_item&px=ODcyMg and http://www.phoronix.com/scan.php?page=news_item&px=ODc1Nw
Folks with NVIDIA and Intel hardware (as well as newer ATI hardware) will have to wait a bit longer.

There is also that unlikely possibility that hardware-accelerated
rendering is not working on your system and therefore your system is
falling back to (the slower) software rendering.  To check this, install
the mesa-utils package and then open a terminal window and enter:

    glxinfo |grep render

Please paste the output into this bug report.

5) It is not a good idea to use the Flash website to install the Flash
player.  This can lead to the player not being tracked in Ubuntu's
package management system, which would mean you are not automatically
offered updates to the player.  It could also lead to the problem you
described where the Ubuntu software centre does not recognise that the
Flash player has been installed.

Probably the safest way to install the Flash player is to use Synaptic
Package Manager, which is located on the System -> Administration menu.
Once Synaptic has opened, select Repositories from the Settings menu,
then tick the boxes beside "Community-maintained Open Source software
(universe)" and "Software restricted by copyright or legal issues
(multiverse)", then click Close.  You should get a warning about needing
to reload the package information.  Close the warning and then click the
Reload button on the toolbar.  Once the package information has reloaded
you will need to wait for the index to be recreated, then you can use
the Quick search box to search for flashplugin-installer.  Locate
flashplugin-installer in the list and double-click it - the box next to
it should become ticked.  Then click the Apply button on the toolbar.

6) Regarding the Gnash player not working with YouTube, this has been
fixed in Gnash 0.8.8 which is available on Ubuntu 10.10 "Maverick
Meerkat" as gnash 0.8.8-5ubuntu1.  The workaround for earlier versions
of Gnash is to delete all the YouTube cookies in your web browser and
then block cookies from YouTube.  Unfortunately there is no Gnash 0.8.8
PPA for Ubuntu 10.04 "Lucid Lynx".

problems with Flash
You received this bug notification because you are a member of Mozilla
Bugs, which is subscribed to flashplugin-nonfree in ubuntu.

More information about the Ubuntu-mozillateam-bugs mailing list