Reports of unfriendliness in the irc channel

[Lorenzo J. Lucchini]

On Monday 17 September 2007 09:22:59 Matthew East wrote:
> Hi,
>
> I'm prompted by this bug to start this discussion.
>
> https://bugs.launchpad.net/ubuntu-website/+bug/139932

For what I've been able to see, all IRC operators consider good manners and 
friendliness a priority.
So much that, when someone in the channels is knowledgeable but treats users 
who are just looking for help harshly, we generally tend to take him or her 
aside (or in #ubuntu-ops) and explain how their behavior is unwelcome.

We'd rather lose someone knowledgeable but unfriendly to users than let them 
give the channels a bad reputation - although it's painful when someone 
otherwise valuable leaves just because they can't deal with being friendly 
to "newbies".

Lastly, don't forget that many users expect friendliness when they, 
themselves, show no respect towards the channels and the people who are 
helping them. Those are often the loudest complainers.

> [snip]

by LjL
ljlbox at tiscali.it
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