IT Support for Irish Schools

Wed Jul 14 12:49:42 BST 2010

the schools connection to the internet is pretty locked down so without
checking it , I'd be fairly sure we can't connect in unless they connect out
first.

logmein or similar (teamview / netmeeting)  would allow them to contact us
(license needs to be checked , also T&C for schools internet too)

in the past I've setup stuff where you have one machine that is more open to
the WAN and locked down hard to the LAN, so  remote management is done via
it,
wake up on lan means all the person on site has to do is call you from the
open PC and then you can wake up and work on any other PC from it
 - means less funny stuff on the other pc's and if you are really stuck you
can use psexec to do just about anything

PaulE

On 14 July 2010 11:03, Steven Daly <dalyste at gmail.com> wrote:

> Hi,
>
> So far 5 schools are onboard with 2 more coming down the line in the
> immediate future. The support would be for the 'IT person' (usually a
> teacher with an interest in this stuff doing unpaid extra work after hours)
>
> Dave, this idea is something that really interests me. Is it something that
> is difficult to implement?
>
> The majority of schools will have their computers networked and all will
> have internet access in some form or other.
>
> I know this model is dependent on internet access but is it also completely
> dependent on a network being in existence? I.e can remote support be offered
> without the computers being networked? This is where my lack of technical
> knowledge let's me down :(
>
> Thanks,
> Steven
>
> On 13 July 2010 18:49, Dave Breslin <davidp.breslin at gmail.com> wrote:
>
>> Hi Stephen,
>>
>> Just a thought... Will these PCs or Laptops be on a network with internet
>> access??
>> If so, we could maybe provide remote support if they open a port on their
>> firewall. That way Camara could organise a rota for support with volunteers
>> getting involved as well.
>> It really is down to resources as you say.
>>
>>
>> Dave Breslin
>>
>> On Tue, Jul 13, 2010 at 11:59 AM, Steven Daly <dalyste at gmail.com> wrote:
>>
>>> Hey guys,
>>>
>>> Thanks for your replies.
>>>
>>> The operating system that we are using so far has been Windows XP Pro. We
>>> do offer Linux to schools but they are much more inclined to go for the
>>> Windows option. In terms of encouraging one or the other, I try to present
>>> the advantages and disadvantages of both and leave the school to decide for
>>> itself.
>>>
>>> My plan is basic so far. I was thinking the best approach may be simply
>>> to set up a Google Group on which anyone interested can contribute. Access
>>> to this will be given to all Camara schools in Ireland and can be used as an
>>> advice point for technical problems. Offering support is obviously one of
>>> the most difficult aspect of the Camara model in Ireland, as always, it
>>> comes down to limited resources.
>>>
>>> Would anyone have any feedback, suggestions, improvements on that idea?
>>>
>>> Thanks,
>>> Steven
>>>
>>> On 13 July 2010 10:24, Shane Fagan <shanepatrickfagan at ubuntu.com> wrote:
>>>
>>>> Well my secondary school had macs but most schools wouldnt be able to
>>>> afford them.
>>>>
>>>> --fagan
>>>>
>>>> On Tue, 2010-07-13 at 09:44 +0100, tDR112 wrote:
>>>> > What operating system are you putting on these computers. I would
>>>> > think most Irish schools would want Windows
>>>> > Jeffrey Roe,
>>>> > www.tog.ie
>>>> >
>>>> >
>>>> >
>>>> > On Sun, Jul 11, 2010 at 11:30 AM, Bob Jolliffe <bobjolliffe at gmail.com>
>>>> wrote:
>>>> > > I'm also interested and would be happy to talk/collaborate where I
>>>> can.
>>>> > >
>>>> > > Regards
>>>> > > Bob
>>>> > >
>>>> > > On 11 July 2010 10:42, Rohit Thakral <thakralrohit at gmail.com>
>>>> wrote:
>>>> > >> Hi Rory/Steven,
>>>> > >> Will be happy to discuss and collaborate.
>>>> > >> Give us a shout whenever suits.
>>>> > >> Regards
>>>> > >> Rohit
>>>> > >> Rohit Thakral
>>>> > >> 086 722 1111
>>>> > >> www.targetintegration.com
>>>> > >> www.knowledgement.ie
>>>>
>>>> > >>
>>>> > >>
>>>> > >> On Fri, Jul 9, 2010 at 7:23 PM, Rory McCann <rory at technomancy.org>
>>>> wrote:
>>>> > >>>
>>>> > >>> Hi all, some of you might be interested in this.
>>>> > >>>
>>>> > >>> -------- Original Message --------
>>>> > >>> Subject: IT Support for Irish Schools
>>>> > >>> Date: Wed, 7 Jul 2010 07:36:50 -0700 (PDT)
>>>> > >>> From: Steven <dalyste at gmail.com>
>>>> > >>> Reply-To: dalyste at gmail.com
>>>> > >>> To: Camara <camaradublin at googlegroups.com>
>>>> > >>>
>>>> > >>> Hi All,
>>>> > >>>
>>>> > >>> As some of you know we have recently launched a new initiative to
>>>> > >>> replicate the Camara model in Ireland. This means that we are now
>>>> > >>> working with schools in disadvantaged areas to supply computers,
>>>> > >>> software and teacher training.
>>>> > >>>
>>>> > >>> We are already working with six schools, the interest levels are
>>>> high.
>>>> > >>> Obviously one of the key components of what we are doing is being
>>>> able
>>>> > >>> to offer a support network to the schools to be able to help out
>>>> if
>>>> > >>> something goes wrong.
>>>> > >>>
>>>> > >>> If anyone has any interest in working with me on setting this up
>>>> I'd
>>>> > >>> love to sit down with a few people to try to figure out how this
>>>> > >>> support element might potentially work!
>>>> > >>>
>>>> > >>> Cheers,
>>>> > >>> Steven
>>>> > >>>
>>>> > >>> --
>>>> > >>> http://groups.google.ie/group/camaradublin?hl=en
>>>> > >>>
>>>> > >>> --
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>>>> > >>
>>>> > >>
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>>>>
>>>>
>>>>
>>>>
>>>   --
>>> http://groups.google.ie/group/camaradublin?hl=en
>>>
>>
>>
>  --
> http://groups.google.ie/group/camaradublin?hl=en
>

-- 
Tel: 087 9878669
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