Page correction

[Tom Davies]

Hi :)
I agree that Kevin's answer is better but i think that is exactly what
Peter was aiming for.  Peter's answer is ambiguous but i read it as him
encouraging the person and informing them that they do have the authority
to make the change themselves.

The only problem with Kevin's approach is that assumes the person is unable
to cope and a bit useless.  It's an excellent follow-up answer after giving
the person enough time to try to figure it out for themselves, or after the
person had got back to the mailing list querying how to do the editing.

Peter's maybe does go too far the other way and assumes the person is fully
competent in 'all' things already.  But it's Christmas and most of us don't
have time to give big long answers.

Peter is an excellent chap and very helpful and supportive so i'm sad to
see one of his posts receiving criticism.  I'd guess that Kevin knows Peter
can "take it on the chin" because they are such good friends.  HOwever i've
not been paying much attention so i felt the urge to "stick up for" Peter
jic.  I'd do the same if it was the other way around of course.

Regards from
Tom :)






On 13 December 2014 at 17:49, Kevin Godby <godbyk at gmail.com> wrote:
>
> On Sat, Dec 13, 2014 at 9:18 AM, Peter Matulis
> <peter.matulis at canonical.com> wrote:
> > Please go ahead and make the correction yourself.
>
> I have to say that I find these kinds of replies to emails and bug
> reports to be terribly unhelpful. They're unfriendly and don't
> engender the sort of help and support that the docs team claims they
> want.
>
> If someone has posted a bug report or written an email about a bug
> they've found on the wiki, it's likely for one of a couple reasons:
> (1) they didn't realize that they were capable of editing the wiki
> page themselves, or (2) they didn't want to take the time to edit the
> wiki page themselves.
>
> In the case of (1), we should offer instructions on how they can edit
> the wiki page themselves. This way the reporter can fix such bugs on
> their own in the future without our continued help.
>
> In the case of (2), either we care enough to fix the bug ourselves, or
> it will remain unfixed.
>
> In either case, responding with the off-putting 'fix it yourself!'
> style of response is deleterious to building a docs team and
> community.
>
> In the future, I think a better response would look something like this:
>
> Hi, Jay.
>
> Thanks for reporting this bug!
>
> Since this bug is on the wiki page, anyone can make corrections to the
> page directly. To edit the wiki page yourself, you'll first need to
> log in. At the top of the page, click the 'Login to edit' link. You
> can log in with your Ubuntu One or Launchpad email address and
> password or create a new account if you don't already have one. After
> you log in, you'll see a Personal Data Request page. Ensure that all
> of the checkboxes are checked before clicking the 'Yes, log me in'
> button. You will then be returned to the wiki page.
>
> Next, at the top of the wiki page, click the Edit link. Make any
> changes necessary to the text of the page to fix the bug. Add a short
> note in the comment box describing your changes and then click the
> 'Save Changes' button at the top of the text box.
>
> If you have any questions about this process or need further
> assistance, please feel free to contact us.
>
> If you don't have time to make the edits yourself, please let us know
> and we'll take care of it.
>
> Thanks again for reporting this bug!
>
> —Kevin
>
> --
> ubuntu-doc mailing list
> ubuntu-doc at lists.ubuntu.com
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-doc
>
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