Findings in Evaluation of SUMO to replace help.ubuntu.com

[Benjamin Kerensa]

I do want to note that although SUMO is not in my opinion a good candidate
at this time it could be very well polished to a usable state in a cycle or
two and may be worth re-visiting.

On Fri, Sep 7, 2012 at 6:32 PM, cprofitt <indigo196 at rochester.rr.com> wrote:

> I, too, would like to thank Ben for the hard work and time put in on
> trying to find a way to better serve the community need.
>
> Thanks!!
>
> Charles
>
> On Fri, 2012-09-07 at 18:07 -0400, Michael Hall wrote:
> > On 09/07/2012 04:51 PM, Benjamin Kerensa wrote:
> > > Hello All,
> > >
> > > This cycle I picked up a work item to help spearhead our evaluation of
> > > Mozilla's SUMO as a candidate platform to replace help.ubuntu.com.
> SUMO is
> > > a really good product and has great potential but in the current state
> it
> > > is in I do not feel the platform is a viable option for us for the
> > > following reasons:
> > >
> > > 1. Deployment: SUMO currently relies on PPA's and workarounds to
> install on
> > > Ubuntu 12.04 Server and this could pose problems to maintain over time.
> > > 2. Product Maturity: SUMO is still very much in development and there
> seem
> > > to be some issues with resources missing that would allow us to
> > > administrate the backend in a efficient manner.
> > > 3. Lack of Support: I do not feel their is a strong drive from the SUMO
> > > community to support projects who are working with SUMO which would
> leave
> > > us on our own to figure things out on our own.
> > >
> > >
> > > I do like many of the features SUMO does offer when its working and I
> think
> > > it could be a good candidate in the future but I don't like the idea if
> > > proposing a change from something stable to something that is not yet
> > > cutting it.
> > >
> > >
> > >
> >
> > I just wanted to personally thank Ben for spending so much time trying
> > to get SUMO working.  And while I'm sad that it doesn't appear to be a
> > ready solution for us, I can attest to the problems that we run into
> > trying to install it on a recent version of Ubuntu.
> >
> > Michael Hall
> > mhall119 at ubuntu.com
> >
>
>
>
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-- 
*Benjamin Kerensa*
*http://benjaminkerensa.com*
*"I am what I am because of who we all are" - Ubuntu*
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