Findings in Evaluation of SUMO to replace help.ubuntu.com

[cprofitt]

I, too, would like to thank Ben for the hard work and time put in on
trying to find a way to better serve the community need.

Thanks!!

Charles

On Fri, 2012-09-07 at 18:07 -0400, Michael Hall wrote:
> On 09/07/2012 04:51 PM, Benjamin Kerensa wrote:
> > Hello All,
> > 
> > This cycle I picked up a work item to help spearhead our evaluation of
> > Mozilla's SUMO as a candidate platform to replace help.ubuntu.com. SUMO is
> > a really good product and has great potential but in the current state it
> > is in I do not feel the platform is a viable option for us for the
> > following reasons:
> > 
> > 1. Deployment: SUMO currently relies on PPA's and workarounds to install on
> > Ubuntu 12.04 Server and this could pose problems to maintain over time.
> > 2. Product Maturity: SUMO is still very much in development and there seem
> > to be some issues with resources missing that would allow us to
> > administrate the backend in a efficient manner.
> > 3. Lack of Support: I do not feel their is a strong drive from the SUMO
> > community to support projects who are working with SUMO which would leave
> > us on our own to figure things out on our own.
> > 
> > 
> > I do like many of the features SUMO does offer when its working and I think
> > it could be a good candidate in the future but I don't like the idea if
> > proposing a change from something stable to something that is not yet
> > cutting it.
> > 
> > 
> > 
> 
> I just wanted to personally thank Ben for spending so much time trying
> to get SUMO working.  And while I'm sad that it doesn't appear to be a
> ready solution for us, I can attest to the problems that we run into
> trying to install it on a recent version of Ubuntu.
> 
> Michael Hall
> mhall119 at ubuntu.com
>