Re-energizing Our Documentation and Support Experience

[Adam Sommer]

> I think the first step is assessing the suitability of Sumo and how well
> it meets our needs. From what I can tell, it is great in terms of
> displaying, finding, editing, and translating content, but it would also
> need to be themed, support OpenID auth, and likely a few other things.
>
>
>

I agree that we should assess the suitability of Sumo, but maybe while we're
doing that should we list and agree on the features we're looking for.  Just
so we're all on the same page:

 Accessibility (easy to use)
 Translatable
 Accountable (edits go through some type of approval process)
 Looks Good

Those are my big four, but wanted to make sure others didn't have additional
ideas or requirements.



>
> In the meantime, I think we mainly need a test server set up so we can
> play with it, and encourage developers to fill in some of the gaps that
> we have (e.g. theme and OpenID auth). Adam, would you be interested in
> setting up a Sumo server as you are a server guy?
>
>

Sure, I can start working on it.  It may be the weekend before I can have
something setup though.  Thanks Jim for finding those links, that's very
helpful :-).

Not being familiar with Sumo and it's features, I'm just wondering if the
current MoinMoin wiki could be adapted to deliver what we'd like.  That
would probably mean a new install in order to start from scratch and
consolidate information, but that may be easier than reviewing and deploying
an entire new application.  I know that in the past we've discussed various
ways of managing the wiki content, but I don't think much ever came from
it... it's probably a good idea in my opinion to look at something else.  At
least to evaluate if it could work for us when clearly it's working for
Mozilla.

Thanks.

-- 
Party On,
Adam
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