Flagging popular help articles

[Vikram Dhillon]

I was thinking of doing something similar but didn't know how to
approach it, thanks for bringing this up guys. I think we can use a
section of wiki and call it Common Problems and link that to the home
page of wiki. There we can have user-submitted solutions to certain
problems that they found, someone would moderate those and then if
they think its okay then post that solution to the wiki. This could
really help out after an upgrade to a newer distro.

-- 
Thanks,
Vikram

On Wed, Nov 4, 2009 at 10:59 AM, Alex Lourie <djay.il at gmail.com> wrote:
> Hey Phil,
>
> +1.
>
> I totally support this. It also can be somehow connected to Launchpad
> Answers [1]. It could be even flagged as something that draws user
> attention, but in plain English, such as:
>
> "Do you have a problem with graphics on your computer? Click here to solve
> it...".
>
> Such a way of representing recent problems (not to confuse with FAQ, which
> is a list of generally frequent problems), allows
> fast response, and maybe even translating them to other languages.
>
> In addition, we should be prepared to such "news" appearing in the major
> news sites, such as The Register. It will only grow in the future, so our PR
> machine should be well oiled and responsive :-)
>
> Alex.
>
> [1] http://answers.launchpad.net
>
> On Wed, Nov 4, 2009 at 4:40 PM, Phil Bull <philbull at gmail.com> wrote:
>>
>> Hi guys,
>>
>> I saw this article on The Register [1] discussing problems which people
>> upgrading to Karmic have been having. I was thinking: Maybe we should
>> have some way of displaying the most popular/topical help articles on
>> the help.ubuntu.com homepage, to make it easier for people having common
>> problems to find solutions.
>>
>> This would be particularly useful around the time of the release of a
>> new version of Ubuntu, but it would also be handy when a problem hits
>> mid-cycle (like the whole laptop hard disk thing [2]).
>>
>> We could have one or two people acting as editors of a manually-produced
>> list, rather than coming up with some complicated automated thing.
>>
>> What do you think?
>>
>> Phil
>>
>> [1] - http://www.theregister.co.uk/2009/11/03/karmic_koala_frustration/
>> [2] - http://hardware.slashdot.org/article.pl?sid=07/10/30/1742258
>>
>> --
>> Phil Bull
>> https://launchpad.net/people/philbull
>>
>>
>> --
>> ubuntu-doc mailing list
>> ubuntu-doc at lists.ubuntu.com
>> https://lists.ubuntu.com/mailman/listinfo/ubuntu-doc
>
>
> --
> ubuntu-doc mailing list
> ubuntu-doc at lists.ubuntu.com
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-doc
>
>