Flagging popular help articles

[Alex Lourie]

Hey Phil,

+1.

I totally support this. It also can be somehow connected to Launchpad
Answers [1]. It could be even flagged as something that draws user
attention, but in plain English, such as:

"Do you have a problem with graphics on your computer? Click here to solve
it...".

Such a way of representing recent problems (not to confuse with FAQ, which
is a list of generally frequent problems), allows
fast response, and maybe even translating them to other languages.

In addition, we should be prepared to such "news" appearing in the major
news sites, such as The Register. It will only grow in the future, so our PR
machine should be well oiled and responsive :-)

Alex.

[1] http://answers.launchpad.net

On Wed, Nov 4, 2009 at 4:40 PM, Phil Bull <philbull at gmail.com> wrote:

> Hi guys,
>
> I saw this article on The Register [1] discussing problems which people
> upgrading to Karmic have been having. I was thinking: Maybe we should
> have some way of displaying the most popular/topical help articles on
> the help.ubuntu.com homepage, to make it easier for people having common
> problems to find solutions.
>
> This would be particularly useful around the time of the release of a
> new version of Ubuntu, but it would also be handy when a problem hits
> mid-cycle (like the whole laptop hard disk thing [2]).
>
> We could have one or two people acting as editors of a manually-produced
> list, rather than coming up with some complicated automated thing.
>
> What do you think?
>
> Phil
>
> [1] - http://www.theregister.co.uk/2009/11/03/karmic_koala_frustration/
> [2] - http://hardware.slashdot.org/article.pl?sid=07/10/30/1742258
>
> --
> Phil Bull
> https://launchpad.net/people/philbull
>
>
> --
> ubuntu-doc mailing list
> ubuntu-doc at lists.ubuntu.com
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-doc
>
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