Yelp frontpage, and general status update

[Matthew Paul Thomas]

On Feb 10, 2007, at 3:02 AM, Will van der Leij wrote:
> ...
>> 3. Figure out which (if any) common questions we want to link to on 
>> the front page. We can/should appeal to the community for some ideas 
>> on that. In my mind, relevant considerations are (a) how common a 
>> question is; and (b) how difficult it is to find already from the 
>> topics.
> ...
> a) We could benefit from a system that "catches" such information and
> statistics. Much like a help-desk can maintain statistics on common
> support calls and problems which then aids in prioritising development
> and documentation, the Ubuntu process could benefit as well.

In theory we already have this, in the form of server logs for 
search.ubuntu.com. Unfortunately search.ubuntu.com is still a work in 
progress. Perhaps Matthew Nuzum can provide more details on when we'll 
be able to see what people are searching for.

> Admittedly, we have many channels for feedback and support: mailing
> lists, forums, Launchpad, wiki, IRC. It is therefore very difficult to
> capture feedback in a coherent and accountable fashion that doesn't
> involve too much overhead and repetition.
>
> However a system or process that centralises the statistics on such
> questions would be of immense value. This is not to assume that the
> documentation team/process becomes the central point of Ubuntu 
> community support but it should definately compliment it as that is 
> the ultimate goal of good documentation.
> ...

Agreed.

Cheers
-- 
Matthew Paul Thomas
http://mpt.net.nz/