Public/private bugreports

[Klaus Doblmann]

Am Freitag, den 25.09.2009, 18:03 -0700 schrieb Bryce Harrington:
> On Fri, Sep 25, 2009 at 09:43:37PM +0200, Klaus Doblmann wrote:
> > I've got one suggestion from a user's point of view: When one submits a
> > crashlog that gets marked as a duplicate due to the reasons now explained,
> > you obviously can't view the duplicate bugreport because it's set as private
> > which is confusing to the average user committing a crash report. It would
> > be a good idea to change the error message telling the user he can't access
> > the bugreport because it is set temporarily set as private due to
> > security-reasons until it gets reviewed. The current "you don't have
> > permission to access this page" (it's something along these lines) is too
> > non-descriptive and confusing to the average user - at least that's the way
> > I see it.
> 
> Can you point to an example of where this has happened?  I am curious if
> apport is doing this (which could be fixed, if so), or if it is just an
> oversight by a human triager (which is not fixable obviously).
> 
> Bryce

It happened to me twice in the last few days. I don't think it was
oversight but I think the triager just hadn't gotten round to look at
the bugreport and thus it was still marked as private when mine got
marked as a dupe. I expect this to happen quite a lot when breakages
occur for many/most/all people during the development cycle of a new
release as these generate a huge volume of crash reports in a very short
timeframe.

Here's one example where I encountered this:
https://bugs.launchpad.net/bugs/436549

Klaus

-- 
Klaus Doblmann B.A.
SIP: klaus.doblmann at ekiga.net
Web: www.doblmann.de - wo der gute Film ein Zuhause findet 
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