Proposed changes to workflow bug management

[Scott Kitterman]

On Thu, 29 May 2008 23:49:42 +0200 Morten Kjeldgaard <mok at bioxray.au.dk> 
wrote:
>
>On 27/05/2008, at 20.44, Caroline Ford wrote:
>
>> Launchpad tags are useless - just a long list of noise, most with  
>> 0s afterwards.
>
>Gee, Caroline, I love your positive and productive remarks...
>
>Seriously, this is a discussion on how to improve the workflow. So,  
>tags are useless, period, until the end of the universe?  I've not  
>been involved in this discussion long enough to understand your  
>bitter gripes, but why not use your significant experience to help  
>improve things, instead of arrogantly repudiating anything but your  
>own superior intellect?
>
I have to agree with her.  It may be that they could be redesigned into 
something fenerally useful, but I find the current implementation unwieldy 
and difficult to use.

Sarcasm isn't particularly useful here.  Her assessment was harsh, but I 
think reasonably accurate with Tags as they are now.  Tag based discovery 
is not, IMO, a good basis for process improvement without a redesign.

I do think all this energy would be better spent on better documentation 
and training aids for new troagers.  I think triagers should start on 
things they are familiar with and expand out as they gain experience.  If 
triagers would start narrowly, expand outwards as they learn, and stop and 
ask if they hit something unfamilair, I think the incidence of issues with 
workflow bugs would drop to acceptable levels.

Scott K