Bug workflow - a wider view

Matt Zimmerman mdz at ubuntu.com
Fri Jul 6 15:18:45 BST 2007

On Fri, Jul 06, 2007 at 08:29:18AM -0400, Scott Kitterman wrote:
> On Friday 06 July 2007 05:41, Ian Jackson wrote:
> > Christian Robottom Reis writes ("Re: Bug workflow - a wider view"):
> > > Thanks for sharing your concerns. We'll be sure to be tactful when
> > > actually implementing this; it's more likely that the first step will
> > > just to make it easier for an end-user with credentials in the remote
> > > bug tracker to file the bug [...]
> >
> > That is precisely the most sensitive thing to be doing.
> >
> > > In the case of Debian I guess this doesn't mean anything apart from
> > > using the end-user's From: address in the email sent to file the bug,
> > > but that's effectively what they use for credentials there AIUI.
> >
> > You seem to have completely missed my point.
> >
> > Debian are going to be _very upset_ if you arrange for Launchpad to
> > send bug submission mails to the Debian BTS without getting a
> > go-ahead from Debian.  The fact that you're doing it on behalf of some
> > user and putting their name in the From: doesn't help address that.
> Additionally, most bug reporters have very little idea how to determine if a 
> bug should be reported to Debian or not.  So, even after you've navigated the 
> dangers above (and I agree with Ian), this still makes it easier for Debian 
> maintainers to get annoyed with us for getting bugs that can be very 
> problematic for them to deal with.

The idea here is not to allow random folks to use Launchpad to communicate
with debbugs, but to allow Ubuntu developers and QA team members (who do
have an idea about this sort of thing) to do so.

 - mdz

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