Suggestion (usability)

[Matthew Thomas]

Stefan Heinsen wrote:
>...
> how about making two new entries in the gnome-menu like this:
> 
> ask for help
> try to help
> 
> the first entry would open a browser to a forum (in his language
> maybe) where he could ask questions regarding ubuntu, like "how
> do i install third party software" or such.

First, Ubuntu already has a Help function, "System" > "Help". Granted, 
that's not a very discoverable location, and granted, the help system 
currently is (with all respect to those who wrote it) very little help; 
but the right way to fix that is not to add a separate help function 
somewhere else. If there are help forums, they should be linked to as a 
last resort from *within* a useful help system.

 > i think this might help a lot of people that just switched to linux or
 > are not very skilled in finding such information on the internet.

Second, searching Google is a whole lot easier than navigating a Web 
forum you've never seen before, posting a message to it, waiting a day 
or two, going back and finding the message you posted, and seeing if 
there are any replies. Forums may be useful, but not for the sort of 
people you're thinking about.

-- 
Matthew Thomas
http://mpt.net.nz/