RFC: Automatic trouble reporting
walles at mailblocks.com
Sun Jan 30 03:45:43 CST 2005
As you say, bug-buddy covers only Gnome. If anything non-Gnome crashes
it won't help. For example if the X server crashes, bug-buddy won't be
of much help, but that's something you'd probably want to know about.
And if any non-supported Gnome software crashes, what happens with the
With an automatic statistics gathering system, you could see that a lot
of your users run Foobar, even though that isn't part of the official
distro, and that it crashes a lot. This could indicate that maybe
you'd want to look into supporting Foobar in the future.
Bug-buddy also requires a non-trivial amout of manual interaction.
Thus, it just lowers the threshold for filing bug reports manually, it
doesn't remove it. Newbie users won't be able to report any crashes,
with or without Bug-buddy, but with a non-interactive system they would.
Another problem with Bug-buddy is that it doesn't gather any
information about the system logs, so you won't get any notifications
on kernel oopses and such (which users may not even notice but you
might still be interested in).
Regarding Bugzilla, it is (IMO) a very nice tool for manual bug
reporting, but it isn't very well suited for statistics gathering. It
won't answer the question "which program in Ubuntu crashes the most?"
or "Was the new release of X.Org's ATI driver any better than the
On the server side, I imagine the results should be presented as a
high-score list, roughly like Debian's Popularity contest. That would
give you a "profile" of what parts of Ubuntu need attention.
From: Jeff Waugh <jeff.waugh at ubuntu.com>
To: ubuntu-devel at lists.ubuntu.com
Sent: Sun, 30 Jan 2005 20:17:15 +1100
Subject: Re: RFC: Automatic trouble reporting
<quote who="Johan Walles">
> What I'm hoping for with this e-mail is feedback on what people
> this a good idea in general? What things could be measured? What
> should be measured?
We can do this for a huge proportion of our desktop software with
bug-buddy, but we have to fix up both bug-buddy and bugzilla.ubuntu.com
do the right thing with reports. That's really the only reason why we
have it running already.
(we're not doing a huge amount of work on bugzilla because we're
move to a new, super-dooper system relatively soon.)
linux.conf.au 2005: Canberra, Australia
"Have you ever kissed a girl?" - Bryan Cantrill to Dave Miller
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