Feature Request: Remove fwupd in future versions of Ubuntu

[Dimitri John Ledkov]

Hi,

I sympathize with your experience. The firmware updates delivered via fwupd
come directly from the OEM of your hardware. In this case Dell. The
application of dell updates via fwupd, remote management consoles, or via
manually downloaded firmware updates images from their website are
identical. It is likely that you are experiencing hardware issue and should
contact Dell for support. They do test all firmware updates across all of
their SKUs before publishing. It might be a coincidence that firmware
update triggered the fault. It is possible hardware was already defective.

I hope that Dell will be able to help you soon.

Regards.

On Tue, 16 Nov 2021, 15:22 Youran Sun, <syouran0508 at gmail.com> wrote:

> Dear Developers of Ubuntu,
>
> I am a several-year Ubuntu user and I install Ubuntu on almost every
> machine I have. I also keep advertising Ubuntu to my friends. However, some
> terrible thing happened yesterday.
>
> Yesterday when I ssh to my PC, which is a Dell Optiplex 7070, the motd
> recommends I update the firmware. I checked the details using `fwupd
> get-updates` as shown in the motd and the outputs seem attractive. So I
> ran `fwupd update`. The update went smoothly and finished successfully.
> Then I reboot. And BOOM! No Logo, no bios, nothing!
>
> Now I cannot even enter bios. The blink pattern of the power light shows a
> "bios checksum error". I have tried for the whole night but no process. It
> seems I have to post my machine to Dell for repair. And the charge may be
> enough for me to buy a new motherboard for this computer.
>
> We know that updating bios is risking and the price of failure is painful.
> How can Ubuntu seduce me to update it while it cannot guarantee success?
> From the perspective of user experience, I suggest Ubuntu not install
> `fwupd` as default, or at least mask `/etc/update-motd.d/85-fwupd`. For
> users who really need an update in bios, they can either install and run
> this program or install the bios using a USB stick, as Dell recommended.
>
> For updates on my poor machine, see Cannot even enter BIOS after update
> <https://github.com/fwupd/firmware-dell/issues/94>.
>
> Sincerely,
> Youran
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