How to use the new Launchpad status?
ubuntu at kitterman.com
Wed Jul 7 16:48:28 BST 2010
On Wednesday, July 07, 2010 11:29:36 Evan wrote:
> On Wed, Jul 7, 2010 at 11:21 AM, Bruno Girin <brunogirin at gmail.com> wrote:
> > On Wed, 2010-07-07 at 09:53 -0500, Benjamin Root wrote:
> >> Sounds like to me that it is a finer grained version of "Invalid".
> >> The idea being that rather than possibly insulting the OP with an
> >> "Invalid" statement, one could mark it as "Opinion" where it is
> >> effectively closed, but leaves open the possibility that it might have
> >> to be revisited later.
> >> I guess this helps to distinguish between the bugs that are blatantly
> >> Invalid and the bugs that might be a little bit more ambiguous.
> >> At least, that is my interpretation...
> > Thanks, that sounds like a sensible interpretation. So in terms of
> > triaging, if the bug is one that we would normally set to invalid
> > because even though the software does not behave as the OP thinks it
> > should, the reasons for changing it are not clear cut, we would assign
> > it the Opinion status rather than the Invalid status.
> > I suspect that in this case, bugs in that status should also have a
> > severity of Wishlist?
> > A new standard response to use when setting bugs to that status would be
> > good. What about the following?
> > Thank you for taking the time to report this bug and helping to
> > make Ubuntu better. While we appreciate that the software does
> > not behave as you expect, we consider that it is a matter of
> > opinion whether it should be changed to accommodate your
> > requirement. This bug is being set to "Opinion" to indicate
> > that, although we do not consider it invalid, we will not start
> > work on resolving it until we are satisfied that there are
> > enough details on how to change the software without
> > compromising usability or existing features.
> Great. I find the last sentence a bit of a mouthful though. How about:
> Thank you for taking the time to report this bug and helping to
> make Ubuntu better. While we appreciate that the software does
> not behave as you expect, we consider it a matter of
> opinion whether or not the behavior should be changed as you
> suggest. This bug is being set to "Opinion" to indicate
> that. Although we do not consider it invalid, we will not start
> work on resolving it until we have a solution that solves your
> problem without compromising existing functionality and usability.
> Just my two cents,
I'd prefer we don't use it at all. I get stacks of bug mail with not very
useful discussion already. Just about the last thing we need to do in the bug
tracker is encourage more of it.
If a bug is Invalid or Won't Fix, then the bug tracker isn't the right place
to discuss it.
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