Ubuntu Help Center
Brian Vidal Castillo
dael99 at gmail.com
Tue Dec 22 21:13:29 UTC 2009
Right, i've forgotten the blueprint, I will open it now.
The kind of assistance is about all the ares of the project, from
tunneling screencast, wiki documentation or parsers (man, docbook, etc.)
Also, having a team to work could agilize the development so, may say,
it could be included in some recent release coffcofflucidcoffcoff.
El 22/12/09 14:36, Randall Ross escribió:
> Hi Brian,
> What kind of assistance are you looking for? Do you have a blueprint on
> We can potentially help you. Ubuntu Vancouver has over 200 members, many
> of them have a passion for tech support.
> Ubuntu Vancouver Buzz Generator
>> Message: 2
>> Date: Tue, 22 Dec 2009 00:29:49 -0300
>> From: Brian Vidal Castillo<dael99 at gmail.com>
>> Subject: Ubuntu Help Center
>> To: ubuntu-devel-discuss at lists.ubuntu.com
>> Message-ID:<4B303D2D.7040308 at gmail.com>
>> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>> Hi there,
>> I want to start a new project related to the way help and support is
>> given to the final users.
>> We know that a lot of tools and ways are available to get the right
>> answer, but none of these are really out-of-the-box.
>> For example, the faster way to get help is from IRC channels, but it
>> needs a *decent* IRC client installed, like X-Chat.
>> Also, Yelp depends on gecko even when webkit is faster .
>> The main idea is to replace completely Yelp with a unified and faster
>> Help system with an integrated IRC client, a Live Support panel. It will
>> support man pages, docbooks, html manuals, xml-based manuals and the new
>> Mallard pages.
>> Also, it will give a 'tunnel' to access screencasts as 'demostrations'.
>> In the future it could be possible to provide a way to search trough
>> mailing lists and forums as 'discussions' so users will get a way to get
>> answers from existing problems, and existing solutions. Also, integrate
>> this interface to provide Paid Support from Canonical (and partners) in
>> the way of 'support tickets' (like in Pandela help system).
>> It will be written in Python with Quickly (so we give a few advertising
>> here :D ) for a rapid development.
>> A few mockups (done in Balsamiq Mockups)
>> Gallery: http://picasaweb.google.com/dael99/HelpCenter?feat=directlink
>> Source available at my One account (ask for it).
>> Anyone is invited to participate (please!) and give ideas.
>> Cheers. Brian Vidal.
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