Ubuntu Help Center
Brian Vidal Castillo
dael99 at gmail.com
Tue Dec 22 03:29:49 UTC 2009
I want to start a new project related to the way help and support is
given to the final users.
We know that a lot of tools and ways are available to get the right
answer, but none of these are really out-of-the-box.
For example, the faster way to get help is from IRC channels, but it
needs a *decent* IRC client installed, like X-Chat.
Also, Yelp depends on gecko even when webkit is faster .
The main idea is to replace completely Yelp with a unified and faster
Help system with an integrated IRC client, a Live Support panel. It will
support man pages, docbooks, html manuals, xml-based manuals and the new
Also, it will give a 'tunnel' to access screencasts as 'demostrations'.
In the future it could be possible to provide a way to search trough
mailing lists and forums as 'discussions' so users will get a way to get
answers from existing problems, and existing solutions. Also, integrate
this interface to provide Paid Support from Canonical (and partners) in
the way of 'support tickets' (like in Pandela help system).
It will be written in Python with Quickly (so we give a few advertising
here :D ) for a rapid development.
A few mockups (done in Balsamiq Mockups)
Source available at my One account (ask for it).
Anyone is invited to participate (please!) and give ideas.
Cheers. Brian Vidal.
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