Why Ubuntu is not ready for prime time

[Alan Pope]

2009/8/26 Mat Tomaszewski <mat.tomaszewski at canonical.com>:
> - Ubuntu documentation (help.ubuntu.com) – very information-rich
> resource but very beginner-unfriendly (lots of technical jargon)
> - Forums – lots of information noise, very difficult to locate the right
> thread (or even find out where to start) to someone not already
> accustomed with how forums work
> - Mailing lists – the UI the user is presented with when subscribing can
> be intimidating and does not provide a helpful "how to" information
> - IRC – most users never heard of it and never used it. Very niche and
> mysterious way of communication from average user's standpoint
>

I note that launchpad answers is missing off the support options on
that download page. Seems answers has always played second fiddle to
_all_ other support options, which seem strange to me.

Cheers,
Al.