Why Ubuntu is not ready for prime time

Alan Pope alan at popey.com
Wed Aug 26 12:17:16 UTC 2009

2009/8/26 Mat Tomaszewski <mat.tomaszewski at canonical.com>:
> - Ubuntu documentation (help.ubuntu.com) – very information-rich
> resource but very beginner-unfriendly (lots of technical jargon)
> - Forums – lots of information noise, very difficult to locate the right
> thread (or even find out where to start) to someone not already
> accustomed with how forums work
> - Mailing lists – the UI the user is presented with when subscribing can
> be intimidating and does not provide a helpful "how to" information
> - IRC – most users never heard of it and never used it. Very niche and
> mysterious way of communication from average user's standpoint

I note that launchpad answers is missing off the support options on
that download page. Seems answers has always played second fiddle to
_all_ other support options, which seem strange to me.


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