Ubuntu gaming team - raising incidents
ubuntu at kitterman.com
Thu Apr 30 19:19:48 UTC 2009
On Thu, 30 Apr 2009 20:06:29 +0100 Alex Cockell <alcockell at eclipse.co.uk>
>> If users are assigning bugs to a team, in virtually all cases they are
>> wrong to do so. Assignment indicates some expectation that work will be
>> done. End users do not have the right to direct developers (whether
>> or volunteer).
>Speaking as an end-user, could the original poster be referring to
>initially raising an incident against the team "Linux"? I believe this
>is where an end-user would log the initial incident report to?
>Sorry for the use of ITIL terms - please feel free to translate to
>Ubuntu nomenclature... I think ITIL after working in support for quite a
>Surely an end-user isn't *directing* developers, but raising a request?
For users that don't have some kind of commercial support contract (they
have their own, separate mechanisms for rasing issues), filing a bug is the
appropriate method to bring a system deficiency to developers. In Ubuntu,
bug assignment generally carries the connotation of work assigned (either
self assigned or by a supervisor in some cases). Some teams may have
different policies, but in general it is not appropriate.
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