Ubuntu gaming team - raising incidents

Scott Kitterman ubuntu at kitterman.com
Thu Apr 30 19:19:48 UTC 2009

On Thu, 30 Apr 2009 20:06:29 +0100 Alex Cockell <alcockell at eclipse.co.uk> 
>Hi folks, 
>> If users are assigning bugs to a team, in virtually all cases they are 
>> wrong to do so.  Assignment indicates some expectation that work will be 
>> done.  End users do not have the right to direct developers (whether 
>> or volunteer).
>Speaking as an end-user, could the original poster be referring to
>initially raising an incident against the team "Linux"?  I believe this
>is where an end-user would log the initial incident report to?
>Sorry for the use of ITIL terms - please feel free to translate to
>Ubuntu nomenclature... I think ITIL after working in support for quite a
>long time..
>Surely an end-user isn't *directing* developers, but raising a request?

For users that don't have some kind of commercial support contract (they 
have their own, separate mechanisms for rasing issues), filing a bug is the 
appropriate method to bring a system deficiency to developers.  In Ubuntu, 
bug assignment generally carries the connotation of work assigned (either 
self assigned or by a supervisor in some cases).  Some teams may have 
different policies, but in general it is not appropriate.

Scott K

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