Ubuntu gaming team - raising incidents
Alex Cockell
alcockell at eclipse.co.uk
Thu Apr 30 19:06:29 UTC 2009
Hi folks,
> If users are assigning bugs to a team, in virtually all cases they are
> wrong to do so. Assignment indicates some expectation that work will be
> done. End users do not have the right to direct developers (whether paid
> or volunteer).
Speaking as an end-user, could the original poster be referring to
initially raising an incident against the team "Linux"? I believe this
is where an end-user would log the initial incident report to?
Sorry for the use of ITIL terms - please feel free to translate to
Ubuntu nomenclature... I think ITIL after working in support for quite a
long time..
Surely an end-user isn't *directing* developers, but raising a request?
Thoughts?
Alex Cockell
--
Alex Cockell
Reading, Berks, UK
alcockell at eclipse.co.uk
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