Ubuntu gaming team - raising incidents

Alex Cockell alcockell at eclipse.co.uk
Thu Apr 30 19:06:29 UTC 2009

Hi folks, 

> If users are assigning bugs to a team, in virtually all cases they are 
> wrong to do so.  Assignment indicates some expectation that work will be 
> done.  End users do not have the right to direct developers (whether paid 
> or volunteer).

Speaking as an end-user, could the original poster be referring to
initially raising an incident against the team "Linux"?  I believe this
is where an end-user would log the initial incident report to?

Sorry for the use of ITIL terms - please feel free to translate to
Ubuntu nomenclature... I think ITIL after working in support for quite a
long time..

Surely an end-user isn't *directing* developers, but raising a request?


Alex Cockell


Alex Cockell
Reading, Berks, UK
alcockell at eclipse.co.uk

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