Bugs marked incomplete

Bryce Harrington bryce at canonical.com
Tue Sep 2 09:25:39 UTC 2008

On Tue, Sep 02, 2008 at 08:04:43AM +0100, Chris Coulson wrote:
> Unfortunately, some triagers do just close bugs when they are marked ready
> to expire, without actually checking whether the reporter provided the
> requested information. I have re-opened one such report recently, although I
> don't want to share the bug report number publicly on the mailing list
> without contacting the triager first.

As you apparently gathered, that is certainly possible but generally
incorrect.  Discussing it with the triager is the right approach.

If the reporter provided the information requested, then the bug should
not be closed as expired - it should either be moved to
Confirmed/Triaged, or additional questions asked and left at Incomplete
(with the counter reset).


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