Backtracing, Invalidated Bugs and Quality

Bryce Harrington bryce at
Wed Aug 20 23:05:29 UTC 2008

On Wed, Aug 20, 2008 at 10:20:38AM -0400, Paul Smith wrote:
> Also, it seems to me that if you tell someone their bug is "invalid"
> that doesn't inspire them to come back with more information or send
> more bugs in the future.  On the other hand, if you mark the bug as
> "need help" or similar, then they know what they need to do next time.
> It's more encouraging than discouraging.

I don't know about everyone else, but I always close such bugs with a
statement such as, "Please check with a newer version of Ubuntu, and
don't hesistate to reopen it with the additional requested info if it
still occurs."

>From my experience users seem to have no problem re-opening bugs (often

In any case, closing old expired bugs that haven't received a response
is pretty standard operating procedure all across open source.  Else
you'd be drowning in bug reports and not be able to identify the good
ones, that can be solved.


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