That need to close bugs?

Colin Watson cjwatson at ubuntu.com
Mon Sep 17 02:02:33 BST 2007


On Wed, Sep 12, 2007 at 01:29:10PM +1200, Matthew Paul Thomas wrote:
> What's most important is making the best use of developer time. That in 
> turn requires making the best use of QA time, because an efficient QA 
> team will be more likely to convey accurately which bugs developers 
> should be working on.
> 
> So the QA team need to balance the probability that aggressively 
> declining incomplete bug reports will lead to more duplicates being 
> reported, against the probability that leaving bug reports open will 
> make searching harder and slow down QA in general.

You're omitting the probability that aggressively declining
perhaps-incomplete bug reports will cause bug reporters to get a bad
impression of the clue levels of the Ubuntu team, and make a noise about
Ubuntu's inability to recognise a bug report when they see one. (Note
that many bug reports closed on the basis that they are incomplete are
not in fact incomplete.)

-- 
Colin Watson                                       [cjwatson at ubuntu.com]



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