Handling crash reports

David Farning dfarning at gmail.com
Thu Jan 25 22:29:03 UTC 2007


This is follow up to the changing nature of bug reports from a few weeks
ago.

On the Mozillateam our triagers are getting swamped with automatic crash
reports.

I would like to make a few suggestions that would greatly help our
efforts and hopefully others developers too.

1.  Add a top level boolean that categorizes issue reports as crashes.
This will greatly aid the sorting of bugs for different types of
triagers.

2.  Automate the process for apport to upload crash report data.  Many
of our issue are reports of crashes without the crash data.

3.  Automate the process of symbolizing crash reports.  The process of
downloading the crash report, running apport-retrace, and re-uploading
the now symbolized crash report is very slow for all but the fastest
network connections.

thanks
David 
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