Lack of Connection Between Canonical and the Community

[Scott Kitterman]

On Tuesday, December 09, 2014 08:44:10 Jorge O. Castro wrote:
> On Mon Dec 08 2014 at 10:46:07 PM Scott Kitterman <ubuntu at kitterman.com>
> 
> wrote:
> > If Canonical marketing understood the project at all, I would have
> > imagined
> > this would have resulted in a quick "Oops, sorry, fixed."  It didn't.  It
> > did
> > finally get sorted out, but the experience didn't make me feel at all like
> > Canonical (outside the distro team, which I know gets it) understands the
> > project or the broader community.
> 
> This didn't happen to you because you're not a Canonical employee, this
> happened to you because you're an engineer and they typically are not.
> 
> If it makes you feel better, this has happened to me quite often on
> insights.u.c and educating people on how the project works is always a
> continuing effort.

You make my point.  My point was they don't understand the project.

This lack of understanding causes friction with the community.  It probably 
causes friction inside Canonical too, but we don't see that.

Scott K