Bell, tv on line

James james2432 at gmail.com
Tue Apr 26 18:07:49 UTC 2011


The tl;dr version of my chat with bell: it uses silverlight.
You will have to install moonlight(linux version of silverlight)

Also was talked to 3 different people before I could get the answer

Chat Transcript
info: A chat representative will be with you in about 0 minute(s). Thank you
for waiting.
info: Chat representative Kristine N has joined the session and is ready to
help.    To start, please provide your name and home phone number.
Kristine N: Hello and welcome to Bell TV's chat service.  How may I help you
today?
James: Hi, my friend told me about your service to have online video on the
internet, I had a question about this service...
James: What technology does it use to provide the video? flash? silverlight?
direct video stream?
Kristine N: Let me find the information for you.
James: Thank you
James: My friend is having trouble playing the video on linux and I was
trying to troubleshoot why he can play it on windows and not on linux. This
information will be useful.
Kristine N: Thank you so much for patiently waiting on the line James.
James: Not a problem
Kristine N: Now I do have the clear view of your question however I do not
have any information about that. It will be much helpful if I will connect
you to one of our support from the Bell Internet.
James: Okay.
info: Please wait. We are transferring you to the specialist  best suited to
help you.
info: Chat representative Betsy has joined the session and is ready to help.
   To start, please provide your name and home phone number.
James: Good day.
Betsy: Hello, thanks for visiting bell.ca. How can I help you today?
James: You: Hi, my friend told me about your service to have online video on
the internet, I had a question about this service... You: What technology
does it use to provide the video? flash? silverlight? direct video stream?
Betsy: May I know which services you currently have with Bell?
James: I personally have none, I'm trying to troubleshoot one of your
customers that is subscribed to the bell tv online.
Betsy: May I know your province?
James: Quebec
Betsy: I understand you have a request about a current product or service.
Betsy: Let me provide you with the best solutions. Since I'm a sales agent,
I'm going to ask that you directly contact an agent who specializes in
billing and account management. Would you mind waiting while I give you the
best options to do so?
James: ok
Betsy: Thank you, kindly stay online while I transfer this chat to our
support queue, would request your patience if the chat remains in the queue
for a few minutes in case the support reps are busy helping other customers.
We thank you for your patience.
info: Please wait. We are transferring you to the specialist  best suited to
help you.
info: Chat representative Ryan C has joined the session and is ready to
help.    To start, please provide your name and home phone number.
James: Good day.
Ryan C: Hello James, thank you for choosing Bell TV's chat service. How may
I help you today?
James: You: Hi, my friend told me about your service to have online video on
the internet, I had a question about this service... You: What technology
does it use to provide the video? flash? silverlight? direct video stream?
Ryan C: Yes, we do provide video through Bell.ca website. This is via
silverlight.
James: Okay thank you for the information!
James: Have a nice day
Ryan C: Would you like me to share you a link for more information?
James: Sure
Ryan C: Thank you! One moment please.
Ryan C: Bell TV
online<http://www.bell.ca/shopping/PrsShpTv_TV_online.page?INT=TV_tventpg_BAN_BTVO_ACQ_20110221_lc_all>
James: Thank you
Ryan C: Your most welcome James.
info: We will send the transcript to james2432 at gmail.com at the end of your
chat.
Ryan C: Is there anything else I can help you with today?
James: No, thank you, you've been helpful
Ryan C: It has been a pleasure helping you out today.  Thank-you for
choosing Bell and using Bell.ca for your self-serve solutions.  Have
yourself a great day!

2011/4/26 James <james2432 at gmail.com>

> if  you go on windows and right click on the stream you should see what
> type of video it is, if it's flash it will mention something about adobe if
> its windows media player options it's a normal stream(see installing
> gstreamer packages) if it's silverlight it will mention something about
> silverlight in the properties
>
> Also IE? Really? o_O
>
>
> On Tue, Apr 26, 2011 at 10:19 AM, raymond house <raymondh40 at gmail.com>wrote:
>
>> Thanks, Eric, James and Russell for your inputs. Russell, it worked when
>> she was using Windows with internet explorer, she now has ubuntu 10.10 in
>> the machine and is using Firefox.I have to check about Flash player. Thanks
>>
>>
>> On Tue, Apr 26, 2011 at 9:58 AM, Russell McOrmond <
>> russellmcormond at gmail.com> wrote:
>>
>>> On Tue, Apr 26, 2011 at 6:10 AM, raymond house <raymondh40 at gmail.com>
>>> wrote:
>>> > Hi everyone, my daughter registered with Bell at http:// tv on
>>> line.bell.ca
>>> > and could watch movies from her laptop when she was using windows but
>>> it no
>>> > longer works with Ubuntu. Has anyone got an idea what has to be done to
>>> > correct this?  Thanks
>>>
>>>   When you say "no longer works", do you mean it worked on Ubuntu in
>>> the past, but doesn't now?
>>>
>>>  I'm not a Bell customer so don't know the details of the service,
>>> but think that clarity on this question might help.  Do you access it
>>> from any other non-Windows computer currently, and with which browser?
>>>
>>> BTW: I went to http://tvonline.bell.ca/   and clicked on a random link
>>> and was sent to the ctv.ca viewer which uses Flash.  Is it possible
>>> you haven't installed the Flash player on the machine?   I've used the
>>> ctv.ca player to watch a number of shows (same player as used by
>>> Spacecast.com -- and some shows I often catch-up on from my Ubutu
>>> desktop).
>>>
>>> --
>>> Russell McOrmond, Internet Consultant: <http://www.flora.ca/>
>>> Please help us tell the Canadian Parliament to protect our property
>>> rights as owners of Information Technology. Sign the petition!
>>> http://creform.ca/petition/ict/
>>>
>>> "The government, lobbied by legacy copyright holders and hardware
>>>  manufacturers, can pry my camcorder, computer, home theatre, or
>>>  portable media player from my cold dead hands!"
>>>
>>> --
>>> ubuntu-ca mailing list
>>> ubuntu-ca at lists.ubuntu.com
>>> https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca
>>>
>>
>>
>> --
>> ubuntu-ca mailing list
>> ubuntu-ca at lists.ubuntu.com
>> https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca
>>
>>
>
>
> --
> 外に遊びに行こう!
>
>


-- 
外に遊びに行こう!
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