Bug Comment Idea

[Brian Murray]

On Sat, May 21, 2011 at 07:28:10PM +0200, Philip Muskovac wrote:
> On 05/21/2011 01:02 AM, Evan Huus wrote:
> >On Fri, May 20, 2011 at 6:03 PM, Brian Murray<brian at ubuntu.com>  wrote:
> >>On Thu, May 19, 2011 at 07:33:33PM +0300, Simos Xenitellis wrote:
> >>>On Thu, May 19, 2011 at 5:24 PM, Brian Murray<brian at ubuntu.com>  wrote:
> >>>
> >>>>I was looking at a Fedora bug report today[1] and noticed that a comment
> >>>>had a little signature at the bottom like so:
> >>>>
> >>>>Fedora Bugzappers volunteer triage team
> >>>>https://fedoraproject.org/wiki/BugZappers
> >>>>
> >>>>I think doing something similar as Bug Squad members might be a neat
> >>>>idea.  We could put them in the standard responses xml file too if that
> >>>>would make things easier.  What do you think?
> >>>>
> >>>>[1] https://bugzilla.redhat.com/show_bug.cgi?id=703511#c6
> >>>>
> >>>>
> >>>Nice idea!
> >>>
> >>>How to implement?
> >>>
> >>>1. Add facility in the launchpad account page for each person to add a
> >>>'signature', to be used when they post at launchpad.net.
> >>>» Not good, people will add their own thing and text, which will make it
> >>>messy. Who is going to put order?
> >>>
> >>>2. Add facility to launchpad.net to add stock text to our replies. Like a
> >>>drop-down menu with common stock answers.
> >>>» Requires coding to launchpad.net, and is needed by few people.
> >>>
> >>>3. Create a Firefox/Chrome extension (or Greasemonkey script) that adds
> >>>functionality on launchpad.net to add the said stock signature or stock
> >>>answers.
> >>>» I think this would be the easiest and fastest way to implement.
> >>
> >>We actually already have both of these.  firefox-lp-improvements[1] is a
> >>Firefox / Chrome extension which is really a collection of Greasemonkey
> >>scripts[2].  I've made a new Greasemonkey script[3] that adds the
> >>following signature:
> >>
> >>---
> >>Ubuntu Bug Squad member
> >>Volunteer bug triager
> >>http://wiki.ubuntu.com/BugSquad
> >>
> >>to the comment field of Ubuntu bug reports in Launchpad.  I've not yet
> >>added it to the extension because I'm not 100% happy with the wording
> >>and would like it to get some testing too.  Oh, it also currently only
> >>fills in the bottom comment on bug reports.  (In case you didn't know
> >>there is an expandy in the bug tasks table that opens up comment field
> >>with options for modifying the bug task.)  That comment field requires
> >>some extra work because the common replies use that and would overwrite
> >>the signature.
> >>
> >>Anyway, if you could install it and test it (or just comment on the
> >>wording) that'd be great!
> >
> >A few comments regarding the wording:
> >
> >1)  I'm not sure we want to use the word 'triage/triager' in the sig:
> >it has the right meaning, but it's unfriendly to people not already
> >familiar with bug management terms.
> 
> We *are* triagers, and the signature has the link to the bugsquad
> page which at the top explains what triaging is. Also the signature
> should at least have a slightly professional feeling even if we're
> volunteers, this is a Bug Tracker, not a support forum so a few
> technical terms in the responses should be allowed.
> 
> >
> >2) Using both 'volunteer' and 'member' could be confusing, since they
> >have slightly different connotations (ie membership is something you
> >have to earn or somehow pay for -- technically true in this case, but
> >the barrier to entry is not as big as people may assume).
> 
> Agreed, member doesn't fit there. How about joining the 2 lines to
> ---
> Ubuntu Bug Squad volunteer bug triager
> http://wiki.ubuntu.com/BugSquad

Thanks everybody for the thoughtful ideas.  I'm in favor of the
following now:

--
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Barring any strenuous objections, I'll update the greasemonkey script
shortly.

--
Brian Murray
Ubuntu Bug Master
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