Fw: "Long time no see" auto-text could be improved

[C de-Avillez]

On 07/09/2011 02:01 PM, Charlie Kravetz wrote:
> I think the bugsquad should probably review this, so I am forwarding it.
>
> Begin forwarded message:
>
> Date: Sat, 9 Jul 2011 19:35:12 +0100
> From: Reuben Thomas <rrt at sc3d.org>
> To: Ubuntu-devel-discuss at lists.ubuntu.com
> Subject: "Long time no see" auto-text could be improved
>
>
> I just received, for the n-th time, the following apparently automatic
> update from a bug report I'd filed:
>
> Thanks for the report, it has been some time without any response or
> feedback in this bug report and we are wondering if this is still an
> issue for you with the latest release of Ubuntu the Natty Narwhal, May
> you please test with that version and comment back if you're still
> having or not the issue?
>
> I find this wording rather irritating, because the bit that says
> "without any response or feedback" implies that I should have done
> something and didn't. Since the bug in question is not tagged as
> requiring any sort of info or feedback, that's not the case.
>
> Can I suggest that the wording be changed to something like this:
>
> Thanks for your bug report; sorry we have not been able to look at it
> for a while. It's possible that the bug has been fixed; could you
> please check whether this bug still affects you with the latest Ubuntu
> release (INSERT_NAME_HERE) and add an appropriate comment to this bug
> report? By helping us weed out out-of-date bug reports, you can help
> us spend more time fixing bugs!
>
 +1, with a caveat:this should only be used when the bug is *NOT*
with a status of incomplete, waiting on OP's action.

Cheers,

..C..

-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 900 bytes
Desc: OpenPGP digital signature
URL: <https://lists.ubuntu.com/archives/ubuntu-bugsquad/attachments/20110711/d00ef1bf/attachment.pgp>