Fw: "Long time no see" auto-text could be improved

Charlie Kravetz cjk at teamcharliesangels.com
Sat Jul 9 19:01:55 UTC 2011

I think the bugsquad should probably review this, so I am forwarding it.

Begin forwarded message:

Date: Sat, 9 Jul 2011 19:35:12 +0100
From: Reuben Thomas <rrt at sc3d.org>
To: Ubuntu-devel-discuss at lists.ubuntu.com
Subject: "Long time no see" auto-text could be improved

I just received, for the n-th time, the following apparently automatic
update from a bug report I'd filed:

Thanks for the report, it has been some time without any response or
feedback in this bug report and we are wondering if this is still an
issue for you with the latest release of Ubuntu the Natty Narwhal, May
you please test with that version and comment back if you're still
having or not the issue?

I find this wording rather irritating, because the bit that says
"without any response or feedback" implies that I should have done
something and didn't. Since the bug in question is not tagged as
requiring any sort of info or feedback, that's not the case.

Can I suggest that the wording be changed to something like this:

Thanks for your bug report; sorry we have not been able to look at it
for a while. It's possible that the bug has been fixed; could you
please check whether this bug still affects you with the latest Ubuntu
release (INSERT_NAME_HERE) and add an appropriate comment to this bug
report? By helping us weed out out-of-date bug reports, you can help
us spend more time fixing bugs!


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Charlie Kravetz 
Linux Registered User Number 425914          [http://counter.li.org/]
Never let anyone steal your DREAM.           [http://keepingdreams.com]

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