Working with Incomplete bugs

RedSingularity RedSingularity at
Thu Jul 7 20:56:24 UTC 2011

On 07/07/2011 03:24 PM, C de-Avillez wrote:
> On 07/07/2011 01:11 PM, Pedro Villavicencio Garrido wrote:
>> Hola Brian,
>> On jue, 2011-07-07 at 10:38 -0700, Brian Murray wrote:
>>> Just a friendly reminder that if you mark a bug as Incomplete there
>>> really is no need to follow up on the bug unless the reporter replies.
>>> I mention this because I've seen comments added like "We really want to
>>> help you and are awaiting your reply" after already marking the bug
>>> Incomplete.  This ends up resetting the bug expiration timer so that
>>> it'll be another 60 days before the Launchpad Janitor expires the bug
>>> report.
>> That is documented at the How to Triage page:
>> ,
>> Probably that's why people is using it. I do agree with you though and
>> if no one disagree i think we can remove it from the docs.
>> Have a nice day,
>> pedro.
> +1 on updating the note about invalidating bugs. Of old this was
> necessary since no bugs would be auto-closed by lack of response.
> Nowadays, the OP *will* get an email stating the bug was closed by
> timeout.
> ..C..
> p.s. top of the day, Pedro ;-)

Another +1 from me as well.


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