launchpad +filebug redirect

[Charlie Kravetz]

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On Mon, 06 Sep 2010 17:04:38 -0400
David Tombs <cyan.spam at gmail.com> wrote:

> On 09/01/2010 03:00 PM, Philip Muskovac wrote:
> > On 09/01/2010 08:59 PM, Philip Muskovac wrote:
> >> On 09/01/2010 08:10 PM, Charlie Kravetz wrote:
> >>> On Wed, 1 Sep 2010 17:36:46 +0000
> >>> Mohammed Amine IL Idrissi <ilidrissiamine at gmail.com> wrote:
> >>>
> >>>> People who are not interested in reading text already click the link
> >>>> to file a bug immediately, since there is a link to it in
> >>>> ReportingBugs. Creating another wiki page would reduce the amount of
> >>>> text people would have to read, without removing the instructions for
> >>>> those who want to file good bug reports.
> >>>> Adding to this, we could tell them to run "ubuntu-bug <package>" where
> >>>> <package> is found according to Bugs/FindRightPackage, or to run
> >>>> "ubuntu-bug" if they are not sure, and follow the instructions.
> >>>
> >>>> What would be ideal is that the user follow these steps:
> >>>> 1. Run "ubuntu-bug".
> >>>> 2. The current window opens, but with two more options: "Application
> >>>> problem" and "Specific package problem (advanced)".
> >>>> 2a. Choosing "Application problem" will open a window where you can
> >>>> drag-and-drop an application from the menu.
> >>>> 2b. Choosing "Specific package problem" will show a text entry where
> >>>> the user can type the package name.
> >>>> 3. If the user still can't know the specific problem, an alert shows
> >>>> and warns him that filing a bug without a package is not recommended,
> >>>> with a checkbox named: "This bug is about an application that needs
> >>>> packaging".
> >>>
> >>>> Thank you,
> >>>> Mohamed Amine IL Idrissi
> >>>
> >>>> On Wed, Sep 1, 2010 at 5:23 PM, Krzysztof Klimonda <kklimonda at ubuntu.com> wrote:
> >>>>> On Wed, 2010-09-01 at 17:13 +0000, Mohammed Amine IL Idrissi wrote:
> >>>>>> Maybe we could redirect them to another wiki page that explains that
> >>>>>> this is not the recommended way to report a bug, and then give them a
> >>>>>> link to file a bug anyway, and a link to ReportingBugs.
> >>>>>
> >>>>> But that would defeat the purpose of ReportingBug page as most visitors
> >>>>> wouldn't ever read it but click the link to file a bug immediately.
> >>>>> People who have problems are not interested in reading text, they just
> >>>>> want to get their it fixed. Unfortunately this way they file low quality
> >>>>> reports that make our work harder and most of us are not full-time bug
> >>>>> triagers. We already get more reports we can really deal with (i.e.
> >>>>> triage and fix in stable release) anyway.
> >>>>>
> >>>>> Cheers,
> >>>>>  KK
> >>>>>
> >>>>> --
> >>>>> Ubuntu-bugsquad mailing list
> >>>>> Ubuntu-bugsquad at lists.ubuntu.com
> >>>>> https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad
> >>>>>
> >>>>>
> >>>
> >>>
> >>> So, even though we already have the link, and people don't bother
> >>> reading, you suggest another wiki page to further complicate their
> >>> desire to file bad bugs? We already tell them the recommended way to
> >>> file the bug, if they ignore that, why make it easier to ignore?
> >>>
> >>
> >> The link at the top was added recently:
> >> 140  	2010-08-07 10:57:04  	11547  	 	oCean_  	Mention the no-redirect
> >> url at top
> >> from the launchpad page oCean_ seems to be a new user, does anyone know
> >> him? I don't like the link being at the top either.
> >>
> >> Also, as I already wrote: the reporting guidelines at the +filebug page
> >> originally only required the user to add the application package if
> >> possible, the app version and the ubuntu release they're running. Many
> >> happily ignored that, so why do you think they would actually stop
> >> filing the bug there and click themselves through like a dozen windows
> >> for a kernel report? I seriously doubt they would do that.
> >>
> >> As for needs-packaging. The official documentation for that [1] has a
> >> link that uses ?no-redirect and adds the tag to the bug. Why don't
> >> people use that? You can file bugs with gpg signed mails too btw which
> >> would be another easy way to file those IMO.
> >>
> > 
> > Actually add the reference -.-
> > 
> > [1] https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages
> > 
> 
> Well, I did not mean to start such a big discussion here; I don't think
> the problem is /that/ bad, so I don't think it needs a complex solution. :)
> 
> To clarify my problem statement, the Reporting Bugs howto just has too
> much header material. You have:
> 
> 1) Some BOLD text which catches your eye, possibly unrelated to the
> reason you came to the page.
> 2) A redundant "Reporting bugs" header, which further emphasizes the
> awkwardness of the bold text.
> 3) A reasonable intro.
> 4) Note 1 -- more distraction.
> 5) Note 2 -- and more distraction.
> 
> This is just not user-friendly. A smattering of notes and distractions
> just obfuscates the real information on the page and makes it less
> useful. Perhaps you don't agree with me, but in both my personal and
> professional life I have found this to be true.
> 
> If changing launchpad would be too hard, the idea of an alternative
> redirect page makes a lot of sense to me. How about the following content:
> 
> -------
> Since you've ended up on this page, you were probably trying to file a
> bug about Ubuntu in Launchpad. Although filing directly on Launchpad
> used to be an acceptable method of reporting a bug, using tools built-in
> to your Ubuntu system is now recommended. Please see
> [[https://help.ubuntu.com/community/ReportingBugs|Reporting Bugs]] for
> instructions.
> 
> Thank you for your cooperation.
> -------
> 
> Disagreements welcome, but please explain why this idea would be
> inferior to the status quo. Thanks!
> 
> Regards,
> David
> 

Somehow, redirecting me to the same page I started on is not good. Why
do we have to redirect the user at all. If the page is written that
bad, why not suggest a re-write, instead of a re-direct. If they are
going to read the new page they are sent to, they will read the page
they are already at.

- -- 
Charlie Kravetz 
Linux Registered User Number 425914          [http://counter.li.org/]
Never let anyone steal your DREAM.           [http://keepingdreams.com]
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