launchpad +filebug redirect

Mohamed Amine IL Idrissi ilidrissiamine at gmail.com
Tue Sep 7 01:02:35 BST 2010


I've set up a prototype page. Please visit
https://wiki.ubuntu.com/MohamedAmineILIdrissi/ReportingBugsAlternate and
share your thoughts (especially on the TODO bits).

Thanks,
Mohamed Amine IL Idrissi

On Mon, Sep 6, 2010 at 9:53 PM, Mohamed Amine IL Idrissi <
ilidrissiamine at gmail.com> wrote:

> I'm in the process of rewriting the ReportingBugs page. I'll re-post when
> I'll have something working.
>
>
> On Mon, Sep 6, 2010 at 9:50 PM, Charlie Kravetz <
> cjk at teamcharliesangels.com> wrote:
>
>> -----BEGIN PGP SIGNED MESSAGE-----
>> Hash: SHA1
>>
>> On Mon, 06 Sep 2010 17:04:38 -0400
>> David Tombs <cyan.spam at gmail.com> wrote:
>>
>> > On 09/01/2010 03:00 PM, Philip Muskovac wrote:
>> > > On 09/01/2010 08:59 PM, Philip Muskovac wrote:
>> > >> On 09/01/2010 08:10 PM, Charlie Kravetz wrote:
>> > >>> On Wed, 1 Sep 2010 17:36:46 +0000
>> > >>> Mohammed Amine IL Idrissi <ilidrissiamine at gmail.com> wrote:
>> > >>>
>> > >>>> People who are not interested in reading text already click the
>> link
>> > >>>> to file a bug immediately, since there is a link to it in
>> > >>>> ReportingBugs. Creating another wiki page would reduce the amount
>> of
>> > >>>> text people would have to read, without removing the instructions
>> for
>> > >>>> those who want to file good bug reports.
>> > >>>> Adding to this, we could tell them to run "ubuntu-bug <package>"
>> where
>> > >>>> <package> is found according to Bugs/FindRightPackage, or to run
>> > >>>> "ubuntu-bug" if they are not sure, and follow the instructions.
>> > >>>
>> > >>>> What would be ideal is that the user follow these steps:
>> > >>>> 1. Run "ubuntu-bug".
>> > >>>> 2. The current window opens, but with two more options:
>> "Application
>> > >>>> problem" and "Specific package problem (advanced)".
>> > >>>> 2a. Choosing "Application problem" will open a window where you can
>> > >>>> drag-and-drop an application from the menu.
>> > >>>> 2b. Choosing "Specific package problem" will show a text entry
>> where
>> > >>>> the user can type the package name.
>> > >>>> 3. If the user still can't know the specific problem, an alert
>> shows
>> > >>>> and warns him that filing a bug without a package is not
>> recommended,
>> > >>>> with a checkbox named: "This bug is about an application that needs
>> > >>>> packaging".
>> > >>>
>> > >>>> Thank you,
>> > >>>> Mohamed Amine IL Idrissi
>> > >>>
>> > >>>> On Wed, Sep 1, 2010 at 5:23 PM, Krzysztof Klimonda <
>> kklimonda at ubuntu.com> wrote:
>> > >>>>> On Wed, 2010-09-01 at 17:13 +0000, Mohammed Amine IL Idrissi
>> wrote:
>> > >>>>>> Maybe we could redirect them to another wiki page that explains
>> that
>> > >>>>>> this is not the recommended way to report a bug, and then give
>> them a
>> > >>>>>> link to file a bug anyway, and a link to ReportingBugs.
>> > >>>>>
>> > >>>>> But that would defeat the purpose of ReportingBug page as most
>> visitors
>> > >>>>> wouldn't ever read it but click the link to file a bug
>> immediately.
>> > >>>>> People who have problems are not interested in reading text, they
>> just
>> > >>>>> want to get their it fixed. Unfortunately this way they file low
>> quality
>> > >>>>> reports that make our work harder and most of us are not full-time
>> bug
>> > >>>>> triagers. We already get more reports we can really deal with
>> (i.e.
>> > >>>>> triage and fix in stable release) anyway.
>> > >>>>>
>> > >>>>> Cheers,
>> > >>>>>  KK
>> > >>>>>
>> > >>>>> --
>> > >>>>> Ubuntu-bugsquad mailing list
>> > >>>>> Ubuntu-bugsquad at lists.ubuntu.com
>> > >>>>> https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad
>> > >>>>>
>> > >>>>>
>> > >>>
>> > >>>
>> > >>> So, even though we already have the link, and people don't bother
>> > >>> reading, you suggest another wiki page to further complicate their
>> > >>> desire to file bad bugs? We already tell them the recommended way to
>> > >>> file the bug, if they ignore that, why make it easier to ignore?
>> > >>>
>> > >>
>> > >> The link at the top was added recently:
>> > >> 140        2010-08-07 10:57:04     11547           oCean_
>>  Mention the no-redirect
>> > >> url at top
>> > >> from the launchpad page oCean_ seems to be a new user, does anyone
>> know
>> > >> him? I don't like the link being at the top either.
>> > >>
>> > >> Also, as I already wrote: the reporting guidelines at the +filebug
>> page
>> > >> originally only required the user to add the application package if
>> > >> possible, the app version and the ubuntu release they're running.
>> Many
>> > >> happily ignored that, so why do you think they would actually stop
>> > >> filing the bug there and click themselves through like a dozen
>> windows
>> > >> for a kernel report? I seriously doubt they would do that.
>> > >>
>> > >> As for needs-packaging. The official documentation for that [1] has a
>> > >> link that uses ?no-redirect and adds the tag to the bug. Why don't
>> > >> people use that? You can file bugs with gpg signed mails too btw
>> which
>> > >> would be another easy way to file those IMO.
>> > >>
>> > >
>> > > Actually add the reference -.-
>> > >
>> > > [1] https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages
>> > >
>> >
>> > Well, I did not mean to start such a big discussion here; I don't think
>> > the problem is /that/ bad, so I don't think it needs a complex solution.
>> :)
>> >
>> > To clarify my problem statement, the Reporting Bugs howto just has too
>> > much header material. You have:
>> >
>> > 1) Some BOLD text which catches your eye, possibly unrelated to the
>> > reason you came to the page.
>> > 2) A redundant "Reporting bugs" header, which further emphasizes the
>> > awkwardness of the bold text.
>> > 3) A reasonable intro.
>> > 4) Note 1 -- more distraction.
>> > 5) Note 2 -- and more distraction.
>> >
>> > This is just not user-friendly. A smattering of notes and distractions
>> > just obfuscates the real information on the page and makes it less
>> > useful. Perhaps you don't agree with me, but in both my personal and
>> > professional life I have found this to be true.
>> >
>> > If changing launchpad would be too hard, the idea of an alternative
>> > redirect page makes a lot of sense to me. How about the following
>> content:
>> >
>> > -------
>> > Since you've ended up on this page, you were probably trying to file a
>> > bug about Ubuntu in Launchpad. Although filing directly on Launchpad
>> > used to be an acceptable method of reporting a bug, using tools built-in
>> > to your Ubuntu system is now recommended. Please see
>> > [[https://help.ubuntu.com/community/ReportingBugs|Reporting<https://help.ubuntu.com/community/ReportingBugs%7CReporting>Bugs]] for
>> > instructions.
>> >
>> > Thank you for your cooperation.
>> > -------
>> >
>> > Disagreements welcome, but please explain why this idea would be
>> > inferior to the status quo. Thanks!
>> >
>> > Regards,
>> > David
>> >
>>
>> Somehow, redirecting me to the same page I started on is not good. Why
>> do we have to redirect the user at all. If the page is written that
>> bad, why not suggest a re-write, instead of a re-direct. If they are
>> going to read the new page they are sent to, they will read the page
>> they are already at.
>>
>> - --
>> Charlie Kravetz
>> Linux Registered User Number 425914          [http://counter.li.org/]
>> Never let anyone steal your DREAM.           [http://keepingdreams.com]
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>> --
>> Ubuntu-bugsquad mailing list
>> Ubuntu-bugsquad at lists.ubuntu.com
>> https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad
>>
>
>
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