[Community Ubuntu Documentation] Update of "ReportingBugs" by loldrup

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Sat Sep 4 13:24:36 BST 2010


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The following page has been changed by loldrup:
http://help.ubuntu.com/community/ReportingBugs?action=diff&rev1=145&rev2=146

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  === Adding Apport Debug Information to an Existing Launchpad Bug ===
  
  If you have already reported a bug directly via Launchpad, but want to add additional debugging information via ''Apport'' to the bug, you can do this by running the command `apport-collect bug_number` via "Run Application" or terminal window. If this fails then run `apport-collect -p <package name> bug_number`.
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- == Writing a useful report ==
+ = Writing a useful report =
  
  When a developer fixes a bug, they will test that the bug occurs, make a small change to the program, then see if the bug has gone away.  Depending on the bug, they might need to run the same test dozens or hundreds of times.  When you submit a bug report, it's important to specify three things:
  
@@ -106, +107 @@

  Add supporting attachments to explain or help others reproduce your bug. This might include a screenshot or video capture of the problem or a sample document that triggers the fault.  To add an attachment to the bug use the '''Include an attachment''' section of the bug form.  Additional attachments, if necessary, can be added after the bug is reported via '''Add a comment/attachment''' at the bottom of the page.
  
  For anything hardware related, give precise details about your hardware. Attaching the output of "lspci -vvnn" and "dmesg", after a fresh boot, will help a lot.
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  = When not to file a bug =
  
   * '''Requesting new software''' you should follow the guidelines in https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages



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