[Community Ubuntu Documentation] Update of "ReportingBugs" by loldrup

Help Ubuntu webmaster at ubuntu.com
Sat Sep 4 13:18:42 BST 2010


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The following page has been changed by loldrup:
http://help.ubuntu.com/community/ReportingBugs?action=diff&rev1=144&rev2=145

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  In the event that you have a bug with your internet connection or want to file a bug for another system you can still do this using apport.  Using the command `apport-cli -f -p` ''`<package name>`'' on the target system will collect information and provide you with an option to "K: Keep report file for sending later or copying to somewhere else".  The report is then saved on the target system, in your ''/tmp'' directory which is cleared out on reboot,  with a .apport extension.  After copying it to a different system you can file that report using `ubuntu-bug ` ''`<location of apport file>`''.
  
+ == Filing bugs at Launchpad.net ==
+ 
+ If for some reason you cannot file a bug through the ''Apport'' tool you can file one via [[https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect | Launchpads own bug report form]]. When doing so it is best if you have determined which package it should be filed against. Read '[[http://wiki.ubuntu.com/Bugs/FindRightPackage|finding the right package]]' for guidance or use [[ http://launchpad.net/ubuntu/ | Launchpad's package search feature ]].
+ 
+ To file a bug against a specific package you can also use a URL like the following:
+ 
+   `http://bugs.launchpad.net/ubuntu/+source/PACKAGENAME/+filebug?no-redirect`
+ 
+ where PACKAGENAME is the name of the source package about which you want to file the bug.  In the event that you want to request a piece of software be packaged for Ubuntu please follow the instructions in the [[ https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages#Requesting%20a%20new%20package%20for%20Ubuntu | wiki ]].
+ 
+ == Using the help menu in the affected application ==
+ 
+ '''Note:''' Since [[https://wiki.ubuntu.com/LucidLynx|10.04]] this only works for the Development Releases, If you're running Lucid you might want to use the [[https://help.ubuntu.com/community/ReportingBugs#Filing%20a%20bug%20with%20ubuntu-bug|ubuntu-bug]] method. (See [[https://wiki.ubuntu.com/DesktopTeam/Specs/Lucid/BugHandling|Lucid/BugHandling]] for information on this change.)
+ 
+ If you want to report a bug on an application that is ''running and responding'', use the application's help menu: '''Help -> Report a problem'''.
+ 
+ {{attachment:report-a-problem.png}}
+ 
+ This method is preferable to filing a bug at the Launchpad website - it automatically attaches relevant information, which helps analyze the problem.
+ 
+ If an application crashes, and you're using a version of Ubuntu which is actively under development, [[https://wiki.ubuntu.com/Apport|Apport]] will start automatically, raising an appropriate bug report for you to complete in Launchpad.  This provides developers with rich debugging information that will make it easier to fix the problem.
+ 
+ {{attachment:apport-1.png}}
+ 
+ 
  == Filing translation bugs ==
  
  All translation issues should be filed against the [[https://bugs.launchpad.net/ubuntu-translations | Ubuntu Translations project]] (ubuntu-translations). From there the bugs will be triaged and assigned to the right person and package.
@@ -61, +86 @@

   * A template/translation is no longer used in Ubuntu and should be disabled from [[http://translations.launchpad.net/ubuntu|Launchpad Translations]]
  
  You can also consult the [[https://bugs.launchpad.net/ubuntu-translations|current bugs]] to see the big picture. In case of doubt, you can always [[http://wiki.ubuntu.com/Translations/Contact|contact the Translations team]].
- 
- == Filing bugs at Launchpad.net ==
- 
- If for some reason you cannot file a bug through the ''Apport'' tool you can file one via [[https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect | Launchpads own bug report form]]. When doing so it is best if you have determined which package it should be filed against. Read '[[http://wiki.ubuntu.com/Bugs/FindRightPackage|finding the right package]]' for guidance or use [[ http://launchpad.net/ubuntu/ | Launchpad's package search feature ]].
- 
- To file a bug against a specific package you can also use a URL like the following:
- 
-   `http://bugs.launchpad.net/ubuntu/+source/PACKAGENAME/+filebug?no-redirect`
- 
- where PACKAGENAME is the name of the source package about which you want to file the bug.  In the event that you want to request a piece of software be packaged for Ubuntu please follow the instructions in the [[ https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages#Requesting%20a%20new%20package%20for%20Ubuntu | wiki ]].
- 
- == Using the menu ==
- 
- '''Note:''' Since [[https://wiki.ubuntu.com/LucidLynx|10.04]] this only works for the Development Releases, If you're running Lucid you might want to use the [[https://help.ubuntu.com/community/ReportingBugs#Filing%20a%20bug%20with%20ubuntu-bug|ubuntu-bug]] method. (See [[https://wiki.ubuntu.com/DesktopTeam/Specs/Lucid/BugHandling|Lucid/BugHandling]] for information on this change.)
- 
- If you want to report a bug on an application that is ''running and responding'', use the application's help menu: '''Help -> Report a problem'''.
- 
- {{attachment:report-a-problem.png}}
- 
- This method is preferable to filing a bug at the Launchpad website - it automatically attaches relevant information, which helps analyze the problem.
- 
- If an application crashes, and you're using a version of Ubuntu which is actively under development, [[https://wiki.ubuntu.com/Apport|Apport]] will start automatically, raising an appropriate bug report for you to complete in Launchpad.  This provides developers with rich debugging information that will make it easier to fix the problem.
- 
- {{attachment:apport-1.png}}
  
  === Adding Apport Debug Information to an Existing Launchpad Bug ===
  



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