launchpad +filebug redirect
Mohamed Amine IL Idrissi
ilidrissiamine at gmail.com
Mon Sep 6 22:53:50 BST 2010
I'm in the process of rewriting the ReportingBugs page. I'll re-post when
I'll have something working.
On Mon, Sep 6, 2010 at 9:50 PM, Charlie Kravetz
<cjk at teamcharliesangels.com>wrote:
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> On Mon, 06 Sep 2010 17:04:38 -0400
> David Tombs <cyan.spam at gmail.com> wrote:
>
> > On 09/01/2010 03:00 PM, Philip Muskovac wrote:
> > > On 09/01/2010 08:59 PM, Philip Muskovac wrote:
> > >> On 09/01/2010 08:10 PM, Charlie Kravetz wrote:
> > >>> On Wed, 1 Sep 2010 17:36:46 +0000
> > >>> Mohammed Amine IL Idrissi <ilidrissiamine at gmail.com> wrote:
> > >>>
> > >>>> People who are not interested in reading text already click the link
> > >>>> to file a bug immediately, since there is a link to it in
> > >>>> ReportingBugs. Creating another wiki page would reduce the amount of
> > >>>> text people would have to read, without removing the instructions
> for
> > >>>> those who want to file good bug reports.
> > >>>> Adding to this, we could tell them to run "ubuntu-bug <package>"
> where
> > >>>> <package> is found according to Bugs/FindRightPackage, or to run
> > >>>> "ubuntu-bug" if they are not sure, and follow the instructions.
> > >>>
> > >>>> What would be ideal is that the user follow these steps:
> > >>>> 1. Run "ubuntu-bug".
> > >>>> 2. The current window opens, but with two more options: "Application
> > >>>> problem" and "Specific package problem (advanced)".
> > >>>> 2a. Choosing "Application problem" will open a window where you can
> > >>>> drag-and-drop an application from the menu.
> > >>>> 2b. Choosing "Specific package problem" will show a text entry where
> > >>>> the user can type the package name.
> > >>>> 3. If the user still can't know the specific problem, an alert shows
> > >>>> and warns him that filing a bug without a package is not
> recommended,
> > >>>> with a checkbox named: "This bug is about an application that needs
> > >>>> packaging".
> > >>>
> > >>>> Thank you,
> > >>>> Mohamed Amine IL Idrissi
> > >>>
> > >>>> On Wed, Sep 1, 2010 at 5:23 PM, Krzysztof Klimonda <
> kklimonda at ubuntu.com> wrote:
> > >>>>> On Wed, 2010-09-01 at 17:13 +0000, Mohammed Amine IL Idrissi wrote:
> > >>>>>> Maybe we could redirect them to another wiki page that explains
> that
> > >>>>>> this is not the recommended way to report a bug, and then give
> them a
> > >>>>>> link to file a bug anyway, and a link to ReportingBugs.
> > >>>>>
> > >>>>> But that would defeat the purpose of ReportingBug page as most
> visitors
> > >>>>> wouldn't ever read it but click the link to file a bug immediately.
> > >>>>> People who have problems are not interested in reading text, they
> just
> > >>>>> want to get their it fixed. Unfortunately this way they file low
> quality
> > >>>>> reports that make our work harder and most of us are not full-time
> bug
> > >>>>> triagers. We already get more reports we can really deal with (i.e.
> > >>>>> triage and fix in stable release) anyway.
> > >>>>>
> > >>>>> Cheers,
> > >>>>> KK
> > >>>>>
> > >>>>> --
> > >>>>> Ubuntu-bugsquad mailing list
> > >>>>> Ubuntu-bugsquad at lists.ubuntu.com
> > >>>>> https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad
> > >>>>>
> > >>>>>
> > >>>
> > >>>
> > >>> So, even though we already have the link, and people don't bother
> > >>> reading, you suggest another wiki page to further complicate their
> > >>> desire to file bad bugs? We already tell them the recommended way to
> > >>> file the bug, if they ignore that, why make it easier to ignore?
> > >>>
> > >>
> > >> The link at the top was added recently:
> > >> 140 2010-08-07 10:57:04 11547 oCean_
> Mention the no-redirect
> > >> url at top
> > >> from the launchpad page oCean_ seems to be a new user, does anyone
> know
> > >> him? I don't like the link being at the top either.
> > >>
> > >> Also, as I already wrote: the reporting guidelines at the +filebug
> page
> > >> originally only required the user to add the application package if
> > >> possible, the app version and the ubuntu release they're running. Many
> > >> happily ignored that, so why do you think they would actually stop
> > >> filing the bug there and click themselves through like a dozen windows
> > >> for a kernel report? I seriously doubt they would do that.
> > >>
> > >> As for needs-packaging. The official documentation for that [1] has a
> > >> link that uses ?no-redirect and adds the tag to the bug. Why don't
> > >> people use that? You can file bugs with gpg signed mails too btw which
> > >> would be another easy way to file those IMO.
> > >>
> > >
> > > Actually add the reference -.-
> > >
> > > [1] https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages
> > >
> >
> > Well, I did not mean to start such a big discussion here; I don't think
> > the problem is /that/ bad, so I don't think it needs a complex solution.
> :)
> >
> > To clarify my problem statement, the Reporting Bugs howto just has too
> > much header material. You have:
> >
> > 1) Some BOLD text which catches your eye, possibly unrelated to the
> > reason you came to the page.
> > 2) A redundant "Reporting bugs" header, which further emphasizes the
> > awkwardness of the bold text.
> > 3) A reasonable intro.
> > 4) Note 1 -- more distraction.
> > 5) Note 2 -- and more distraction.
> >
> > This is just not user-friendly. A smattering of notes and distractions
> > just obfuscates the real information on the page and makes it less
> > useful. Perhaps you don't agree with me, but in both my personal and
> > professional life I have found this to be true.
> >
> > If changing launchpad would be too hard, the idea of an alternative
> > redirect page makes a lot of sense to me. How about the following
> content:
> >
> > -------
> > Since you've ended up on this page, you were probably trying to file a
> > bug about Ubuntu in Launchpad. Although filing directly on Launchpad
> > used to be an acceptable method of reporting a bug, using tools built-in
> > to your Ubuntu system is now recommended. Please see
> > [[https://help.ubuntu.com/community/ReportingBugs|Reporting Bugs]] for
> > instructions.
> >
> > Thank you for your cooperation.
> > -------
> >
> > Disagreements welcome, but please explain why this idea would be
> > inferior to the status quo. Thanks!
> >
> > Regards,
> > David
> >
>
> Somehow, redirecting me to the same page I started on is not good. Why
> do we have to redirect the user at all. If the page is written that
> bad, why not suggest a re-write, instead of a re-direct. If they are
> going to read the new page they are sent to, they will read the page
> they are already at.
>
> - --
> Charlie Kravetz
> Linux Registered User Number 425914 [http://counter.li.org/]
> Never let anyone steal your DREAM. [http://keepingdreams.com]
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