automated bug closure

[Wolfger]

On Thu, Mar 5, 2009 at 7:20 AM, Dimitris Symeonidis <azimout at gmail.com> wrote:
> Regarding the automated reminder and closing of bugs, I think you are
> missing one parameter: In your thought process, you're assuming that
> bugs marked for expiry are correctly marked so, in the sense that the
> reporter(s) were asked to provide extra info and did not respond.
>
> However, from my experience, a small but not ignorable percentage
> (maybe in the order of 10%???) of these bugs are wrongly marked as
> such:
> a) the reporter provided the info requested, but no one ever changed
> the status back to new/confirmed
> b) the reporter was asked to try with the latest ubuntu, and has
> reported that the issue has been resolved, but no one ever changed the
> status to fix released

I would also add a case:
c) The submitter of the bug incorrectly changes his own bug status to
incomplete (presumably because it isn't fixed yet). I've actually seen
this about a half dozen times. These are the valid bugs that triagers
can save but automated systems will discard (and can give bug
submitters a bad impression of Ubuntu, rather than educate them about
proper bug filing).

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